Senior Workshop Engineer | Jeep and Alfa Romeo
Abou Ghaly Motors
CRM Supervisor - Mercedes Benz
Abou Ghaly Motors· Automotive
About this role
Job Purpose
The CRM Supervisor is responsible for managing the Customer Relationship Management system and team, ensuring excellent customer experience across sales, service, and aftersales operations while maintaining the premium standards of Mercedes-Benz. The role focuses on improving customer satisfaction, retention, and loyalty.
Responsibilities:
Customer Experience Management
- Ensure all customer interactions meet Mercedes-Benz premium service standards.
- Monitor customer satisfaction and feedback from surveys and follow-ups.
- Handle customer complaints and escalations professionally and efficiently.
- Improve overall customer journey from lead to aftersales service.
CRM System Management
- Manage and maintain the dealership’s CRM system (e.g., Salesforce CRM or Microsoft Dynamics 365).
- Ensure accurate customer data entry and database management.
- Track leads, sales opportunities, and customer interactions.
Lead & Customer Follow-Up
- Monitor incoming leads from showroom visits, website inquiries, and marketing campaigns.
- Ensure sales advisors follow up with leads within the required time.
- Track lead conversion and improve sales funnel performance.
Customer Retention & Loyalty
- Manage customer retention programs.
- Track service reminders, warranty follow-ups, and maintenance campaigns.
- Ensure customers return for after-sales service and vehicle upgrades.
Reporting & Analytics
- Prepare regular CRM reports including:
- Lead conversion rates
- Customer satisfaction (CSI)
- Complaint resolution time
- Service retention
- Analyze customer data to identify sales opportunities and customer trends.
Team Supervision
- Supervise CRM coordinators or call center agents.
- Train team members on CRM processes and customer communication.
- Monitor call quality and follow-up performance.
Coordination with Departments
Work closely with:
- Sales Department
- Service & Aftersales
- Marketing Team
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3–5+ years experience in CRM or customer service in automotive
- Experience with premium brands is preferred
- Strong knowledge of dealership operations (sales & aftersales)
Frequently Asked Questions
Is the salary disclosed for the CRM Supervisor - Mercedes Benz position at Abou Ghaly Motors?
The salary for this CRM Supervisor - Mercedes Benz role at Abou Ghaly Motors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CRM Supervisor - Mercedes Benz position at Abou Ghaly Motors located?
This CRM Supervisor - Mercedes Benz role at Abou Ghaly Motors is based in Cairo, Cairo Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the CRM Supervisor - Mercedes Benz at Abou Ghaly Motors belong to?
This CRM Supervisor - Mercedes Benz position is part of the Automotive department at Abou Ghaly Motors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CRM Supervisor - Mercedes Benz position at Abou Ghaly Motors?
Click the "Apply Now" button on this page. You will be redirected to Abou Ghaly Motors's official application portal hosted on workable where you can submit your application directly.
When was the CRM Supervisor - Mercedes Benz job at Abou Ghaly Motors posted?
This CRM Supervisor - Mercedes Benz position at Abou Ghaly Motors was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
CRM Supervisor - Mercedes Benz
Abou Ghaly Motors
You'll be redirected to Abou Ghaly Motors's official application page on workable.