Customer Account Representative

Company Description

At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. Our team values collaboration, creativity, and continuous growth, providing every employee with the opportunity to build a rewarding career in a supportive and professional environment.

Job Description

Job Summary

We are seeking a motivated and customer-focused Customer Account Representative to support customer relationships, provide professional assistance, and help customers find solutions that meet their needs. This role is ideal for someone who enjoys communication, relationship building, and contributing to customer satisfaction and business growth.

Responsibilities

• Build and maintain positive relationships with customers.
• Assist customers with questions regarding products and services.
• Identify customer needs and recommend appropriate solutions.
• Follow up with customers regarding inquiries and account-related activities.
• Assist with customer acquisition and promotional opportunities.
• Maintain accurate and organized customer information.
• Document customer interactions and follow-up activities.
• Communicate customer feedback and needs to the appropriate team members.
• Collaborate with team members to achieve customer service and business objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent relationship-building abilities.
• Strong organizational and multitasking skills.
• Good problem-solving and active listening skills.
• Positive attitude and eagerness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, account support, sales, retail, or hospitality experience is a plus but not required.

Additional Information

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.