Customer Advocate
belron
Customer Advocate
belron· Safelite Fulfilment
About this role
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Service Representative is an important first point of contact for many of our customers and insurance partners across the country. These energetic and friendly professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. CSRs at Safelite Solutions make over 13 million connections for our customers and partners each year.
What You’ll Get
• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
• Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.
• Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
• Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.
• Proactively assist the CSR team by answering hold calls as needed.
• Help new associates get up and running with orientation and training, as needed.
• All other duties as assigned.
What You’ll Need
• Age: Must be 16+ years of age.
• High school diploma or equivalent (or actively enrolled).
• Prior experience in a call center/contact center/customer service preferred.
• Ability to operate a computer and telephone systems while seated for extended periods of time.
• Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
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Frequently Asked Questions
Is the salary disclosed for the Customer Advocate position at belron?
The salary for this Customer Advocate role at belron is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Advocate position at belron located?
This Customer Advocate role at belron is based in SIOUX CITY, IA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Advocate role at belron full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Advocate role in the Safelite Fulfilment department at belron.
Which team or department does the Customer Advocate at belron belong to?
This Customer Advocate position is part of the Safelite Fulfilment department at belron. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Advocate position at belron?
Click the "Apply Now" button on this page. You will be redirected to belron's official application portal hosted on workday where you can submit your application directly.
When was the Customer Advocate job at belron posted?
This Customer Advocate position at belron was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Advocate
belron
You'll be redirected to belron's official application page on Workday.