Customer Analytics Manager
abnormalsecurity
RemoteUSD 107K–154K
View & Apply →Customer Analytics Manager
Abnormal· Customer Support
About this role
Headquarters: Remote - USA
About the Role
Abnormal AI is looking for a Customer Analytics Manager to join our CS Operations team. This role owns the data models and analytics that let us understand, score, and grow our customer base — from health scoring and product usage/adoption to expansion opportunity sizing. You'll partner closely with Customer Success, Sales, and Product leadership to turn raw usage and configuration data into models and insights that drive proactive, revenue-relevant action. The ideal candidate is equally comfortable in the technical weeds of a data model and in a room with executives, translating complex analysis into a clear, actionable narrative.
What you will do
- Build and maintain the customer health scoring model, ensuring it reflects risk, engagement, and satisfaction signals across the customer lifecycle.
- Develop and own data models for product usage and adoption, giving CS, Support, and leadership clear visibility into how customers engage with the platform.
- Conduct ad-hoc, deep-dive data analysis for CS leadership, Sales, and Product, translating findings into clear, actionable recommendations.
- Build and maintain product configuration metrics that surface how customers have deployed the platform relative to best practice.
- Identify and model upsell, cross-sell, and expansion addressable market opportunities within the existing customer base.
- Partner cross-functionally with CS Operations, Sales, Product, and Data teams to keep analytics infrastructure and definitions consistent and trusted.
- Present insights and recommendations to CS leadership in a clear, decision-ready format.
Must Haves
- 5+ years of experience in analytics, data science, or business intelligence, ideally supporting a Customer Success or Revenue org at a SaaS company.
- Advanced SQL skills and hands-on experience building data models in a modern data warehouse (e.g., Snowflake, Databricks, BigQuery).
- Proficiency with BI/visualization tools such as Sigma, Tableau, or Looker.
- Proven experience building and maintaining customer health score models that drive proactive action across CS teams.
- Experience building product usage/adoption or product configuration metrics from raw product telemetry or usage data.
- Track record of identifying and sizing upsell, cross-sell, or expansion opportunities within an existing customer base.
Nice to Have
- Experience with Customer Success tools such as Gainsight, Gong, or Pendo.
- Hands-on experience building AI-powered workflows (e.g., Glean agents, Claude skills) to automate analysis.
- BS/BA degree in a quantitative field (Statistics, Economics, Computer Science, or related).
#LI-ME1
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$107,100—$154,000 USD
AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
To apply: https://weworkremotely.com/remote-jobs/abnormal-customer-analytics-manager
Frequently Asked Questions
What is the salary for the Customer Analytics Manager role at Abnormal?
The listed salary for this Customer Analytics Manager position at Abnormal is USD 107K–154K. This is a remote Full Time role.
Is the Customer Analytics Manager job at Abnormal remote?
Yes, this Customer Analytics Manager position at Abnormal is remote, with team members based in Anywhere in the World, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Analytics Manager role at Abnormal full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Analytics Manager role in the Customer Support department at Abnormal.
Which team or department does the Customer Analytics Manager at Abnormal belong to?
This Customer Analytics Manager position is part of the Customer Support department at Abnormal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Analytics Manager position at Abnormal?
Click the "Apply Now" button on this page. You will be redirected to Abnormal's official application portal hosted on weworkremotely where you can submit your application directly.
When was the Customer Analytics Manager job at Abnormal posted?
This Customer Analytics Manager position at Abnormal was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Analytics Manager
Abnormal · 💰 USD 107K–154K
You'll be redirected to Abnormal's official application page on weworkremotely.