Customer Automation Executive

Company Description

• Contract: Permanent - 37.5 hours per week
• Location: London area
• Days of Work: Monday to Friday 
• Hours of Work: 09:00-17:00

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of over £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Customer Integration Manager is looking for a tenacious and motivated Customer Automation Executive - IT to join their highly skilled and high performing team.

As our Customer Automation Executive IT your primary responsibilities will include;

• Demonstrating the use of IT systems to potential customers, depot and sales employees ensuring understanding and competence in usage

• Assisting Sales Executives in selling and demonstrating the benefits of the system

• Assessing conditions for IT usage at customer premises through site visits or other forms of contact

• Assessing training requirements for customer employees and carry out such training

• Assessing database needs and reformatting as necessary

• Resolving immediate install problems as necessary

• Resolving support log escalations via IT Automation

• Ensuring resolution of hardware and software issues

• Ensuring a high level of customer service satisfaction through remote or face to face customer contact as appropriate

• Promoting ongoing sales opportunities

Qualifications

As the successful candidate you will have a confident and engaging manner with the ability to communicate and engage effectively with a range of customers both internally and externally. Due to the nature of this role you will be commercially astute with strong sales awareness coupled with operational IT knowledge and understanding. We would also expect;

• The ability to manipulate and analyse data, have good knowledge of databases, IT skills and be familiar with Microsoft Products 

• The ability to effectively train customers ensuring training is understood and implemented

• Be able to prioritise workload and manage your time effectively

• Strong organisational and problem resolution skills

• High attention to detail

• Able to work on own initiative 

• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.