Customer Care Associate
originoperations
Customer Care Associate
onhires· Other
About this role
About the Opportunity
Global Contact Services is hiring full-time Customer Care Associates for its growing North Carolina operation.
This is a work-from-home position supporting people with their daily transportation needs. You will assist customers by phone, provide accurate information, and help resolve their questions in a professional and compassionate manner.
No previous call center or customer service experience is required. We provide paid training and the support you need to succeed. However, applicants must have previous verifiable work experience.
What You’ll Do
Answer inbound customer calls.
Assist customers with their transportation-related needs.
Provide accurate, friendly, and professional customer service.
Enter and update customer information using company systems.
Follow established procedures and quality standards.
Communicate clearly and respectfully with customers.
Maintain dependable attendance during training and scheduled shifts.
What We Offer
Full-time W-2 employment.
Work-from-home opportunity.
100% paid customer care training.
Multiple schedule options.
Second- and third-shift opportunities.
A call center operating 24 hours a day, 7 days a week, 365 days a year.
Health insurance and additional benefits for eligible full-time employees.
Opportunities for professional growth with an established company.
Requirements
To qualify, you must:
Live within a 50-mile straight-line radius of Salisbury, North Carolina.
Reside in either North Carolina or South Carolina.
Be available to work 40 hours per week.
Be able to select and consistently work one of the available full-time schedules.
Have previous verifiable work experience.
Have clear verbal communication skills.
Have a positive attitude and a willingness to learn.
Have reliable high-speed internet.
Have a quiet, dedicated workspace in your home.
Be able to attend one required in-person training day at the какой эт office.
Be comfortable appearing on camera during remote training.
Be dependable and able to maintain regular attendance.
Previous customer service, call center, travel industry, or transportation experience is not required.
Training
Selected candidates will complete approximately three weeks of paid remote training.
Training includes:
Instructor-led remote sessions.
Camera participation during remote training.
One required in-person training day at the North Carolina office.
Instruction on the systems, processes, and customer service standards needed for the position.
Location Requirement
Although this is a work-from-home position, applicants must live within 50 miles of Salisbury, North Carolina.
The 50-mile radius is measured in a straight line, not by driving distance.
Residents of both North Carolina and South Carolina may apply, provided their home address is within the required radius.
This location requirement is mandatory. Applicants who live directly on or very close to the 50-mile boundary are still encouraged to apply.
Important Application Instructions
To be considered for this position, you must complete the official application through the Global Contact Services ADP career portal:
Submitting a résumé or application only through this job board is not sufficient.
Candidates who do not complete the application through the ADP portal cannot be considered for employment.
After completing the ADP application, please confirm that your application has been submitted successfully.
Global Contact Services has proudly served customers for more than 25 years. Apply today to begin your work-from-home customer care career.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Associate position at onhires?
The salary for this Customer Care Associate role at onhires is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Associate position at onhires located?
This Customer Care Associate role at onhires is based in North Carolina. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Associate role at onhires full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Care Associate role in the Other department at onhires.
Which team or department does the Customer Care Associate at onhires belong to?
This Customer Care Associate position is part of the Other department at onhires. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Associate position at onhires?
Click the "Apply Now" button on this page. You will be redirected to onhires's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Care Associate job at onhires posted?
This Customer Care Associate position at onhires was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Associate
onhires
You'll be redirected to onhires's official application page on Ashby ATS.