Customer Care | Associate
fynd· Operations
About this role
Fynd is a frontier technology company. We started at the intersection of technology and retail because that is where technology was the least available. Over the years, we became one of India’s largest retail technology platforms. But retail was the entry point, not the boundary.
Today, Fynd builds intelligent software that runs business operations. Not tools that help people work faster, but systems that absorb entire functions: manufacturing, marketing, logistics, commerce, quality control. We sit inside our customers’ businesses, harvest deep domain context, and build AI systems that operate autonomously. We are expanding from retail into manufacturing, generative media, physical AI, and healthcare.
What will you do at Fynd?
- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Receiving and placing customer service telephone calls
- Resolving customer complaints
- Ensure customer satisfaction and provide professional customer support.
- Be the first point of contact for customers and help resolve their queries.
- Understand customer issues, troubleshoot them, and ensure they are resolved.
- Escalate complex issues to the right internal teams and follow up until closure.
- Build positive relationships with customers by providing prompt and reliable support.
- Ensure high customer satisfaction through clear communication and timely resolutions.
Some Specific Requirements
- A graduate degree is preferred.
- Good communication and problem-solving skills.
- Basic knowledge of Microsoft Excel.
- Familiarity with Microsoft Office and customer support tools is an added advantage.
- Prior experience in Customer Support, Customer Service, or a similar role is preferred.
- A positive attitude, willingness to learn, and a customer-first mindset.
Qualifications / Skills:
- Customer service
- Product knowledge
- Quality focus
- Problem-solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analysing information
- Multi-tasking
What do we offer?
Growth
At Fynd, growth is limitless. We nurture a culture that encourages innovation, embraces challenges, and supports continuous learning. As we expand into new product lines and global markets, we’re seeking talented individuals eager to grow with us.
We believe in empowering our people to take ownership, lead with confidence, and shape their careers.
- Learning Wallet: Enrol in external courses or certifications to upskill—we’ll reimburse the costs to support your development.
Culture
We believe in building strong teams and lasting connections.
- Regular community engagement and team-building activities
- Biannual events to celebrate achievements, foster collaboration, and strengthen our workplace culture
Wellness
Your well-being is our priority. Comprehensive Mediclaim policy for you, your spouse, children, and parents
Work Environment
We thrive on collaboration and creativity. Our teams work from the office six days a week to encourage open communication, teamwork, and innovation.
Join us to be part of a dynamic environment where your ideas make an impact!
Frequently Asked Questions
Is the salary disclosed for the Customer Care | Associate position at fynd?
The salary for this Customer Care | Associate role at fynd is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care | Associate position at fynd located?
This Customer Care | Associate role at fynd is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care | Associate role at fynd full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Care | Associate role in the Operations department at fynd.
Which team or department does the Customer Care | Associate at fynd belong to?
This Customer Care | Associate position is part of the Operations department at fynd. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care | Associate position at fynd?
Click the "Apply Now" button on this page. You will be redirected to fynd's official application portal hosted on keka where you can submit your application directly.
When was the Customer Care | Associate job at fynd posted?
This Customer Care | Associate position at fynd was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care | Associate
fynd
You'll be redirected to fynd's official application page on keka.