Customer Care Executive
moneyboxapp· Customer Operations
About this role
About the Role
Moneybox Customer Care Executives work within our dedicated Customer Care team and focus on escalations and specialised service within our wider customer operations and support department. Members of this team focus on helping customers experiencing vulnerability, resolving complaints and escalations, and also with any more difficult customer situations such as bereavements.
Executives report to our Customer Care Team Lead, and work across all key areas of Customer Care to ensure a positive outcome. It’s therefore really important they know the full details of the Moneybox products and services, to be able to deliver customer care in the best way. We’re looking for an empathetic individual with a mature approach, passionate about advocating for customers’ best interests, and prepared to have occasionally difficult conversations.
Customer Care is a small (but mighty!) team and so regular collaboration across all of our customer-facing teams is a key needed skill. Members of the team often work on initiatives to improve the service in the area, adapt to regulatory changes, and create efficiencies and customer satisfaction improvements.
In addition to the responsibilities listed in the job specification, the Customer Care Executive will also be responsible for the following duties:
De-escalation:
- Diffuse tense situations and de-escalate conflicts with customers.
- Maintain a calm and professional demeanor even under pressure.
- Actively listen to customers and address their concerns.
Prompt assistance:
- Respond to customer inquiries and complaints promptly and efficiently.
- Provide timely updates on the status of customer issues.
- Ensure that all customer inquiries are resolved in a timely manner.
Thinking out of the box with solutions:
- Identify and propose creative solutions to customer problems.
- Think laterally to find innovative ways to resolve complex issues.
- Continuously seek opportunities to improve customer service processes.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Executive position at moneyboxapp?
The salary for this Customer Care Executive role at moneyboxapp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Care Executive job at moneyboxapp remote?
Yes, this Customer Care Executive position at moneyboxapp is remote, with team members based in Hybrid or Remote. You can work from home or anywhere in the supported regions.
Is the Customer Care Executive role at moneyboxapp full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Care Executive role in the Customer Operations department at moneyboxapp.
Which team or department does the Customer Care Executive at moneyboxapp belong to?
This Customer Care Executive position is part of the Customer Operations department at moneyboxapp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Executive position at moneyboxapp?
Click the "Apply Now" button on this page. You will be redirected to moneyboxapp's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Executive job at moneyboxapp posted?
This Customer Care Executive position at moneyboxapp was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Executive
moneyboxapp
You'll be redirected to moneyboxapp's official application page on Lever.