Customer Care Executive - Bengaluru
raptee· Sales & Aftersales
About this role
Who are we:
Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.
Role Overview:
We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint.
What You’ll Do:
- Greet and assist visitors or clients entering the office.
- Maintain a neat, pleasant reception area and office records.
- Respond to customer queries via phone, email, or chat.
- Handle front-desk queries and provide basic information about the company.
- Coordinate with the showroom manager and backend teams.
- Provide product or service information (e.g., EV bikes, booking status, servicing).
- Record and update customer details and complaints in CRM.
- Follow up with customers to ensure service completion and satisfaction.
- Handle polite escalation of complaints or feedback.
Who Can Apply?
- Any graduate with 2–3 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred.
- Excellent communication skills in English and Tamil.
- Proven experience in call handling, customer interaction, and front-desk/lobby management.
- Professional demeanor with a pleasant and hospitable personality.
- Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams.
- Basic computer proficiency, including MS Office; experience with CRM systems is an advantage.
- Automotive experience.
What’s In It for You:
- Opportunity to work in a fast-paced and dynamic environment.
- Opportunities for professional advancement as the company undergoes expansion.
- A culture that fosters collaboration and creativity within the team.
- Collaborate closely with seasoned experts in the field.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Executive - Bengaluru position at raptee?
The salary for this Customer Care Executive - Bengaluru role at raptee is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Executive - Bengaluru position at raptee located?
This Customer Care Executive - Bengaluru role at raptee is based in Chennai, TN, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Executive - Bengaluru role at raptee full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Care Executive - Bengaluru role in the Sales & Aftersales department at raptee.
Which team or department does the Customer Care Executive - Bengaluru at raptee belong to?
This Customer Care Executive - Bengaluru position is part of the Sales & Aftersales department at raptee. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Executive - Bengaluru position at raptee?
Click the "Apply Now" button on this page. You will be redirected to raptee's official application portal hosted on keka where you can submit your application directly.
When was the Customer Care Executive - Bengaluru job at raptee posted?
This Customer Care Executive - Bengaluru position at raptee was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Executive - Bengaluru
raptee
You'll be redirected to raptee's official application page on keka.