Customer Care Specialist
takecommandhealth
Customer Care Specialist
About this role
Make an Impact Where It Matters Most
On Demand is a trusted Ohio provider of outpatient counseling and medication-assisted treatment (MAT). We support individuals working toward lasting recovery from mental health and substance use disorders.
Schedule: Part-time, approximately 20 hrs per week.
Location: Newton Falls
Position Overview: We are looking for a compassionate and dedicated Customer Service Specialist to join our team. In this role, you will be the first point of contact for clients and visitors, providing exceptional customer care and front desk support.
Essential Functions:
- Greet clients and visitors with enthusiasm and professionalism, assist with paperwork and document filing, schedule services and obtain prior authorizations, and manage phone calls, assessments, and client inquiries.
- Advocate for treatment and provide information about our services.
- Properly and accurately document data related to client interactions.
- Perform other clerical duties including inventory and maintenance of supplies, copying, faxing, scanning, and mailing as assigned.
Qualifications:
- Must be at least 18 years of age.
- High School Diploma or GED
- Successful completion of BCI/FBI background check and pre-employment drug screen.
- Prior experience in administrative, custodial, or property management roles preferred.
- Prior experience with insurance verification preferred.
If you are a compassionate and dedicated customer service professional looking to make a difference in the lives of patients, we want to hear from you!
EOE/DFWP
Frequently Asked Questions
Is the salary disclosed for the Customer Care Specialist position at ondemandrm?
The salary for this Customer Care Specialist role at ondemandrm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Specialist position at ondemandrm located?
This Customer Care Specialist role at ondemandrm is based in Newton Falls, Ohio, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Specialist role at ondemandrm full-time or part-time?
This is listed as a PT position. It is posted as a Customer Care Specialist role at ondemandrm.
How do I apply for the Customer Care Specialist position at ondemandrm?
Click the "Apply Now" button on this page. You will be redirected to ondemandrm's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Care Specialist job at ondemandrm posted?
This Customer Care Specialist position at ondemandrm was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Specialist
ondemandrm
You'll be redirected to ondemandrm's official application page on bamboohr.