Field Operations Executive - Chinchwad (Pune)
Rentokil Initial
Full time
Customer Development Executive - Vadodara
Rentokil Initial· Customer Service
About this role
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil
PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one
pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI
aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to the commercial clients.
- The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
- Focus on client retention, renewals & price increase & up-selling
- Compliant Management- To identify & resolve customer complaints within the specific timelines
- Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
- To provide recommendations & suggestions to the branch for the improvement
- Conduct regular reviews & terminate the non-revival accounts
- SPOC for Branch Renewals
- Total concentration on Renewal business only
- Sole Responsible
- On-time CCM/SQS/SQA
- Timely Terminations
- Coordination between Customers & Operations
- Increase in Branch New Sales as Branch CSEs can focus only on New sales
- Reduction in Outstanding
- Lead Generation
Key Result Areas:
- Advance Renewal Followup / CCM
- Customer Objection Handling - with the help of operation
- Renewal letter with PI
- Regular follow-up for renewal and updation in the Renewal portal
- OCC entry from the Renewal portal
- Timely termination from the renewal portal
- Outstanding followup
- SQA
Competencies (Skills essential to the role):
- Clear communication skills.
- Attentiveness.
- Ability to use positive language.
- Time management skills
- Data Analysis
Role Type / Key working relationships:
- Productivity Improvement
- Renewal % Improvement
- Effective review customer wise
- Process Understanding and Implementation
- Renewal Portal Usage in Totality
- Increase in Branch New Sales
Educational Qualification / Other Requirement:
- Any Degree
- Two wheeler Licence
What can you expect from RPCI?
- Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
- Safety
- Integrity
- Innovation
- Learning & Development
- Open & Transparent
- Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
Frequently Asked Questions
Is the salary disclosed for the Customer Development Executive - Vadodara position at Rentokil Initial?
The salary for this Customer Development Executive - Vadodara role at Rentokil Initial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Development Executive - Vadodara position at Rentokil Initial located?
This Customer Development Executive - Vadodara role at Rentokil Initial is based in Vadodara, Gujarat, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Development Executive - Vadodara role at Rentokil Initial full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Development Executive - Vadodara role in the Customer Service department at Rentokil Initial.
Which team or department does the Customer Development Executive - Vadodara at Rentokil Initial belong to?
This Customer Development Executive - Vadodara position is part of the Customer Service department at Rentokil Initial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Development Executive - Vadodara position at Rentokil Initial?
Click the "Apply Now" button on this page. You will be redirected to Rentokil Initial's official application portal hosted on workable where you can submit your application directly.
When was the Customer Development Executive - Vadodara job at Rentokil Initial posted?
This Customer Development Executive - Vadodara position at Rentokil Initial was posted on Oct 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Development Executive - Vadodara
Rentokil Initial
You'll be redirected to Rentokil Initial's official application page on workable.