Customer Experience Associate
TheWonderfulCompany
Customer Experience Associate
shopflo· Customer Experience
About this role
Why Shopflo
Shopflo started with a simple belief - checkout is the most under-innovated part of ecommerce. We built India’s checkout-as-a-service platform for D2C brands, helping over 1,000 merchants improve conversion rates, reduce fraud COD orders, and deliver a seamless buying experience. Brands like Dot & Key, Nestasia, and The Sleep Company trust us to run their checkout.
In 2026, we were acquired by Pine Labs - one of India’s most established fintech infrastructure companies. That means we now have the distribution, merchant relationships, and resources of a large fintech, while continuing to operate with the pace and ownership culture of a product team.
Startup DNA. Enterprise backing. Real product. Real traction.
What you will do
- Be a self-starter who thrives in a rapidly growing organisation.
- Maintain ownership of customers, and develop new relationships while supporting existing customers to drive adoption, expansion and retention of Shopflo’s suite of products
- Provide first contact resolution according to standard operating procedures and respond back to users via callback or email.
- Ensure accuracy in information when communicating to Shopflo customers
- Identify customer needs and help customers use specific product features
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Help setup processes to ensure the scalability of the support function
You should apply if you have
- At least 2 years of experience as a Customer Support Associate in a SaaS company.
- Since this will be a client-facing role, excellent communication and interpersonal skills are a must
- Patience when handling tough cases
- A good understanding of ticketing tools like Freshdesk/Zendesk/Zoho is a must
- A good understanding of CRM tools like Hubspot/Airtable is a plus
- Comfortable using data to back solutions provided to merchants
- Agility and ability to adapt quickly to changing requirements, scope and priorities.
- Join our team and contribute to shaping the future of our customer support function while making a meaningful impact on our customers' success
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Associate position at shopflo?
The salary for this Customer Experience Associate role at shopflo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Associate position at shopflo located?
This Customer Experience Associate role at shopflo is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Associate role at shopflo full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Experience Associate role in the Customer Experience department at shopflo.
Which team or department does the Customer Experience Associate at shopflo belong to?
This Customer Experience Associate position is part of the Customer Experience department at shopflo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Associate position at shopflo?
Click the "Apply Now" button on this page. You will be redirected to shopflo's official application portal hosted on keka where you can submit your application directly.
When was the Customer Experience Associate job at shopflo posted?
This Customer Experience Associate position at shopflo was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Associate
shopflo
You'll be redirected to shopflo's official application page on keka.