Customer Experience Coordinator
Hoffmann Brothers
Customer Experience Coordinator
thewonderfulcompany· Customer Service
About this role
Company Description
Neptune Pacific operates market leading brands in shipping and logistics services across 18 Pacific Island markets. It is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.
The position of Customer Experience Coordinator is responsible for providing a high standard, timely and accurate coordination of all customer service processes relating to PFL liner shipping, NVOCC and freight forwarding services for internal and external customers, suppliers, and service providers. This position will interact with all PFL functions across the South Pacific region.
Job Description
- Ensure a high level of service delivery and positive customer experience for all customers for sea and air freight
- Provide accurate and up to date schedule information to customers and service providers
- Manage end to end booking process for both sea and air freight
- Manage cargo call down procedures
- Maintain and circulate updated booking information daily
- Arrange transport and assist customers with customs paperwork and entries
- Timely and efficient processing of documentation including but not limited to import and export documents, bills of lading, waybills, air waybill, arrival notices, delivery orders, calculate freight and charges, issue invoices and receipt payments
- Ensure accurate receipting of payments and verification and coding of supplier invoices within defined timeline
- Provide cross-functional support for all trades and operational functions of PFL with a focus on continued business development
- Other tasks as required
Qualifications
- Desire to deliver market leading service delivery
- Motivated to build a career in the freight industry
- Minimum 3 years’ experience in similar role
- Demonstrable experience in customer service seafreight and airfreight services
- Pre-existing knowledge of PFL trades desired
- Excellent communication and interpersonal skills
- Results driven and customer orientated
- Able to work autonomously in a fast-paced environment
- Strong attention to detail and accuracy
- Adaptable and pro-active team player
- Continuous learner with strong work ethic
- Integrity
- Experience in Cargo Wise is advantageous
Additional Information
- Competitive benefits package (salary plus bonus).
- Opportunity for development and internal mobility.
- Wonderful Giving - allowing you to donate company money to a cause of your choice.
- Project Wonderful - Staff spend a day in the community helping with various projects.
- Company focused on wellness and health
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Frequently Asked Questions
Is the salary disclosed for the Customer Experience Coordinator position at thewonderfulcompany?
The salary for this Customer Experience Coordinator role at thewonderfulcompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Coordinator position at thewonderfulcompany located?
This Customer Experience Coordinator role at thewonderfulcompany is based in Central Division, fj, Suva, Suva, Central Division, Fiji. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Coordinator role at thewonderfulcompany full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Experience Coordinator role in the Customer Service department at thewonderfulcompany.
Which team or department does the Customer Experience Coordinator at thewonderfulcompany belong to?
This Customer Experience Coordinator position is part of the Customer Service department at thewonderfulcompany. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Coordinator position at thewonderfulcompany?
Click the "Apply Now" button on this page. You will be redirected to thewonderfulcompany's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Experience Coordinator job at thewonderfulcompany posted?
This Customer Experience Coordinator position at thewonderfulcompany was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Coordinator
thewonderfulcompany
You'll be redirected to thewonderfulcompany's official application page on SmartRecruiters.