Customer Experience Manager- WFM (APAC)

payoneer· WFM
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📍 Gurugram, India

About this role

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

About the Skuad Acquisition

Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM).

This role will be part of our WFM business unit.

Role Summary

Embark on a journey to redefine B2B customer delight! We’re on the lookout for passionate individuals as Customer Champions who will orchestrate a symphony of satisfaction, turning each client interaction into a masterpiece of excellence. If you’re excited about crafting unforgettable experiences, let’s drive the future of customer enchantment together!

Location – Gurugram-India
Work from office
Full time

What you’ll do -

  1. Customer Rhapsody:
  • Be the maestro of B2B relationships, creating harmonious connections with clients 
  • Conduct a symphony of onboarding, ensuring clients dance into success seamlessly 

 

  1. Riff with Resolutions:
  • Play a key role in resolving customer challenges, turning discord into delightful resolutions 
  • Strum preventative chords, keeping issues at bay and maintaining a sweet serenade of satisfaction 

 

  1. Choreograph Growth:
  • Partner with the sales team to choreograph growth strategies and pirouette toward client expansion 
  • Dance through account management, ensuring clients waltz through our offerings with grace 

 

  1. Feedback Jazz:
  • Jazz up our improvement initiatives by collecting and riffing on customer feedback 
  • Collaborate with the band (cross-functional teams) to compose a symphony of continuous improvement 

 

  1. Product Adoption Symphony:
  • Lead the orchestra in ensuring seamless product adoption, helping clients hit the right notes with our offerings 
  • Fine-tune strategies to ensure customers groove effortlessly with our product lineup

 

Who you are –

 

  • Hustler Spirit- Non Negotiable! 
  • A passion for customer satisfaction and excellence 
  • MBA in Business, Marketing, or a groove-worthy field 
  • Strong communication and interpersonal skills 
  • Problem-solving groove with a customer-centric mindset 
  • Familiarity with CRM software, the notes of customer support tools, and the melody of customer satisfaction  

The Payoneer Ways of Working 

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further. 

Do it. Own it.
Being fearlessly accountable in everything we do. 

Continuously improve
Always striving for a higher standard than our last. 

Build each other up 
Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Frequently Asked Questions

Is the salary disclosed for the Customer Experience Manager- WFM (APAC) position at payoneer?
The salary for this Customer Experience Manager- WFM (APAC) role at payoneer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Manager- WFM (APAC) position at payoneer located?
This Customer Experience Manager- WFM (APAC) role at payoneer is based in Gurugram, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Experience Manager- WFM (APAC) at payoneer belong to?
This Customer Experience Manager- WFM (APAC) position is part of the WFM department at payoneer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Manager- WFM (APAC) position at payoneer?
Click the "Apply Now" button on this page. You will be redirected to payoneer's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Experience Manager- WFM (APAC) job at payoneer posted?
This Customer Experience Manager- WFM (APAC) position at payoneer was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Manager- WFM (APAC)
payoneer
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