Customer Experience Protection Review Product Management

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Customer Experience Protection Review Lead Consultant is responsible for leading 'day to day', 'sprint to sprint', 'release to release', 'Product to Product', 'Portfolio' and 'Strategy' level activities related to building data products and/or software products/services. The role works with large agile team to represent the customer in defining requirements within agile ceremonies. The Product Manager must understand the product/service vision by managing and prioritizing the product backlog. The product Manager has the ability to manage and mentor junior Product Managers.

Key Responsibilities

• Writes specs/stories for major products with little-no errors, Delivers major products with little-no bugs on time, Achieves successful product delivery outcomes consistently

• Can shift PO capabilities between products

• Describe value add (KPIs)

• Uses basic story writing, bugs, roadmap mgmt. tools, Uses basic analytics, Constructs prototypes successfully

• Leads and facilitates business area processes, Proactively solves potential problems with other product teams, Effectively influences the priorities of other squads/functions

• Writes thought leadership emails, Communicates clearly in group meetings, Writes and gives presentations to enterprise

• Structures strategic conversations, Drives Business Area Strategy, is the Go/to Expert for Product & Business Area

• Ability to manage and mentor associate PM's, Manage more associate PMs successfully

• Generates high value from User Science tools that strongly influences product direction, Able to empathize successfully with different user types to reach successful product conclusions

• Leads in-person or remote interviews without bias to collect use cases, Uses remote usability resting successfully

Experience

• 5 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Agile Methodology, Communication, Continual Improvement Process, Customer Centricity, Presentations, Process Improvements, Product Business Development, Product Direction, Product Management, Product Strategies, Stakeholder Relationship Management, Strategic Collaborations

Compensation

Compensation offered for this role is 98,100.00 - 167,850.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

 

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

 

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

 

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.