Customer Intake Specialist

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Job Title          : CIS II

Job Location : 30 Atlantic Place ,Portland , ME 04101

Pay – rate       : $ 15.75/hr

Duration          : 3+ months ( possibility of Extension)

Hours              : Monday - Friday 8:00 am – 5:00 pm or 9:00 am – 6:00 pm

Job Description:

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;

• Identify and direct beneficiaries to the most appropriate, cost effective medical care;

• Processes request for authorization according.

• Excellent communication skills;

• Commitment to offering quality service to internal and external customers;

• Ability to respond quickly and proactively to customer queries;

• Demonstrated teamwork through flexibility and reliability; superior customer service skills;

• Ability to adapt to varied situation and exercise sound judgment

Qualifications

• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;

• Call center experience may be required; Attention to detail;

• Proven ability to quickly learn new systems and processes; 6 plus years' experience.

Additional Information

Thanks & Regards;

Krishna Swaroop

Contact: (732) 320-9168
E-mail   : krishnas@mindlance(DOT)com