Customer Relations Specialist

seelllc· Call Center
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📍 Detroit, Michigan, United StatesFull Time

About this role

Customer Relations Specialist will provide quality and professional customer service for our utility partner’s customers. The Customer Relations Specialist will maintain a positive attitude along with providing clear communication as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.
 
Duties and Responsibilities
 
- Inform customers of the Energy Efficiency program requirements and offerings
 Verify customer eligibility 
- Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
- Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers 
- Meet the established weekly and monthly Key Performance Indicators (KPI’s) for enrollments, scheduled  appointments, and related program goals 
- Ensure that an excellent customer service experience is consistently delivered with every customer
 - Identify, research, and resolve customer issues, and escalate unresolved issues as needed 
- Effectively and confidentially communicate with customers including written email correspondence 
- Accurately maintain, update, and secure all call center, customer contact, and data records 
- Monitor, record and report key program outcomes on a regular basis 
- Recommend process improvements 
- Perform related work as required
 
Minimum Requirements
 
- High school diploma or equivalent
- 2-3 years related inbound and outbound call center/customer service experience
- Effective communication skills (oral and written) 
- Highly organized and excellent time management skills 
- Ability to understand and retain basic customer information 
- Accurate typing and data entry skills 
- Proficiency in MS Office applications such as Outlook and Word
- Intermediate to Advanced skills in MS Excel 
- Ability to handle challenging customer situations with poise and professionalism 
- Able to meet pre-employment requirements for background check and drug testing.
- Knowledge of the energy efficiency industry

Frequently Asked Questions

Is the salary disclosed for the Customer Relations Specialist position at seelllc?
The salary for this Customer Relations Specialist role at seelllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relations Specialist position at seelllc located?
This Customer Relations Specialist role at seelllc is based in Detroit, Michigan, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relations Specialist role at seelllc full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Relations Specialist role in the Call Center department at seelllc.
Which team or department does the Customer Relations Specialist at seelllc belong to?
This Customer Relations Specialist position is part of the Call Center department at seelllc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relations Specialist position at seelllc?
Click the "Apply Now" button on this page. You will be redirected to seelllc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Relations Specialist job at seelllc posted?
This Customer Relations Specialist position at seelllc was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relations Specialist
seelllc
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