Finance Manager
newmarket
OTHER
Customer Relationship Coordinator
newmarket· Customer Service
About this role
Overview
Through direct customer contact and in co-relation with the Sales Department, receive, process, schedule, follow-up and invoice customer orders including transportation scheduling and associated documentation preparation.
Handle customer concerns or complaints and implement corrective actions where required.
This role will be full time office based, located in Mumbai
Responsibilities
- Order processing: scheduling, processing and follow-up, tracking, tracing and documentation; complete and accurate invoicing
- Telecommunication – maintain proactive contact with customers regarding order status and availability. Relationship-building based on quality service and trust
- Problem –solving – react quickly and efficiently to issues arising and work towards solving them in a cost effective and customer friendly manner
- Documentation and letter of credit handling – correctly assess documentation and other requirements in relation to international shipments and ensure that conditions are met to ensure smooth and timely remittance of the documents for payment
- Invoicing – audit all invoicing data to ensure that complete and accurate invoices are raised. Stay aware of VAT, customs and regulatory rules and apply them where appropriate
- Miscellaneous duties and activities - including proper maintenance of filing systems and paper flow systems, administration, master data maintenance, back-up responsibilities
- Contribute to the action plans to maintain the ISO 9001 Quality Standards
Qualifications
- BS degree in Logistics, Supply Chain, Business Administration or related field or equivalent combination of education and experience.
- End-to-end order processing experience in SAP is mandatory.
- Knowledge of international freight, Incoterms, customs processes, and shipping documentation.
- Ability to engage internal stakeholders to provide solutions to customer concerns.
- Strong coordination and follow-up abilities across time zones.
- Diplomatic and with a high degree of empathy
- Service minded and customer focused
- Effective oral and written communication skills
- Able to think through problems logically and resolve them quickly
- Able to focus on details
- Able to set priorities, work to close deadlines and function effectively with those
- Demonstrate flexibility and able to cope with multiple tasks and work interruptions
- Quick learner
LANGUAGE REQUIREMENTS:
Fluent English essential and any additional language is a strong asset.
Frequently Asked Questions
Is the salary disclosed for the Customer Relationship Coordinator position at newmarket?
The salary for this Customer Relationship Coordinator role at newmarket is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Relationship Coordinator position at newmarket located?
This Customer Relationship Coordinator role at newmarket is based in Mumbai, IN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Relationship Coordinator role at newmarket full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Relationship Coordinator role in the Customer Service department at newmarket.
Which team or department does the Customer Relationship Coordinator at newmarket belong to?
This Customer Relationship Coordinator position is part of the Customer Service department at newmarket. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relationship Coordinator position at newmarket?
Click the "Apply Now" button on this page. You will be redirected to newmarket's official application portal hosted on icims where you can submit your application directly.
When was the Customer Relationship Coordinator job at newmarket posted?
This Customer Relationship Coordinator position at newmarket was posted on Apr 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relationship Coordinator
newmarket
You'll be redirected to newmarket's official application page on icims.