Customer Relationship Management (CRM) Developer

dhyeyconsulting· Customer Service
Apply Now ↗
FULL TIME

About this role

Description of Duties
• Configure and develop the PTC’s Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
• Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and
payment gateways.
• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
o Ensure the seamless integration, best in class performance, and efficient data flow across systems.
o Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
o Promote user adoption through effective change management and support.
o Provide ongoing support and optimization for Dynamics 365 CE solutions.
o Identify and implement improvements to enhance system functionality and user experience.
o Configure Dynamics 365 CE applications to meet specific business requirements.
o Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
o Work with technical teams to ensure customizations and integrations are aligned with functional needs.
o Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC
Standards, and PTC Software Development Lifecycle documentation.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience
• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc.
• 7+ years of .Net experience writing plug in code for Dynamics CE.
• 3+ years of REACT experience.
• 3+ years of Power Automate experience.
• 2+ years of PowerBI experience.

Desired Skillset
• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation
projects for high volume contact centers.
• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills:
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education
• This role should have the following certifications:
o Dynamics 365 Fundamentals (MB-910).
o Microsoft Power Platform + Dynamics 365 Core (MB-200).
o Power Platform App Maker Associate (PL-100).
o Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
o Power Platform Developer Associate (PL-400)
o This role should be working towards the following certifications:
o Power Platform Functional Consultant Associate (PL-200).
o Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.

Frequently Asked Questions

Is the salary disclosed for the Customer Relationship Management (CRM) Developer position at dhyeyconsulting?
The salary for this Customer Relationship Management (CRM) Developer role at dhyeyconsulting is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Relationship Management (CRM) Developer role at dhyeyconsulting full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Relationship Management (CRM) Developer role in the Customer Service department at dhyeyconsulting.
Which team or department does the Customer Relationship Management (CRM) Developer at dhyeyconsulting belong to?
This Customer Relationship Management (CRM) Developer position is part of the Customer Service department at dhyeyconsulting. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Relationship Management (CRM) Developer position at dhyeyconsulting?
Click the "Apply Now" button on this page. You will be redirected to dhyeyconsulting's official application portal hosted on keka where you can submit your application directly.
When was the Customer Relationship Management (CRM) Developer job at dhyeyconsulting posted?
This Customer Relationship Management (CRM) Developer position at dhyeyconsulting was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Relationship Management (CRM) Developer
dhyeyconsulting
Apply for this role ↗

You'll be redirected to dhyeyconsulting's official application page on keka.