Customer Retention Representative
firstpremier
Customer Retention Representative
firstpremier· PREMIER Bankcard, LLC
About this role
At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Watertown, SD
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard
Work Site
This job is offered on-site in Watertown. Employees must live within 50 miles of a PREMIER location or plan on relocating.
Shift Options
- Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
- Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
- No Sundays!
About the Role:
- Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
- Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
- Educate customers on benefits, rewards, and features of retaining the account.
- Maintain control of conversations and appropriately answer customer objections and questions
Training
- Extensive paid training program, up to 3 weeks in length.
- Ongoing training opportunities for future success!
Pay
Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.
- Top 75% of associates are eligible for incentives
- Career path from Associate I to Associate IV – each step earning an increase in pay
- Earn up to an additional $3.50/hr. when working non-traditional hours
- Bilingual skills are compensated in the form of a 10% differential
- Flex Scheduling opportunity for top performers
Competitive Benefits Package
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- We have an emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work.
- Career advancement opportunities is a way PREMIER leaders show they care.
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.
Frequently Asked Questions
What is the salary for the Customer Retention Representative role at firstpremier?
The listed salary for this Customer Retention Representative position at firstpremier is USD 17–19. This is an Full time role.
Where is the Customer Retention Representative position at firstpremier located?
This Customer Retention Representative role at firstpremier is based in 2 Locations, Watertown Credit Card, Watertown, SD. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Retention Representative role at firstpremier full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Retention Representative role in the PREMIER Bankcard, LLC department at firstpremier.
Which team or department does the Customer Retention Representative at firstpremier belong to?
This Customer Retention Representative position is part of the PREMIER Bankcard, LLC department at firstpremier. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Retention Representative position at firstpremier?
Click the "Apply Now" button on this page. You will be redirected to firstpremier's official application portal hosted on workday where you can submit your application directly.
When was the Customer Retention Representative job at firstpremier posted?
This Customer Retention Representative position at firstpremier was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Retention Representative
firstpremier · 💰 USD 17–19
You'll be redirected to firstpremier's official application page on Workday.