Customer Sales Representative

Pavago· Candidate Sourcing
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🌍 Remote📍 Brazil📍 TELECOMMUTE

About this role

Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services

Position Type: Full-Time, Remote
Working Hours: U.S. Hours (Evenings & Weekends Required)

About the Role

We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing jobs and memberships.

This is a sales-first customer service role — not just answering calls.

You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a professional, customer-first experience.

If you can build trust quickly and close consistently, this role is built for you.

What You’ll Own

Inbound Sales & Call Conversion

  • Handle high-volume inbound calls with confidence and professionalism
  • Convert inquiries into booked plumbing jobs (target: 85% conversion rate)
  • Actively listen and guide customers toward the right solution
  • Control conversations while maintaining empathy and clarity

Scheduling, Upselling & Membership Sales

  • Book service appointments accurately and efficiently
  • Identify upsell opportunities during calls
  • Promote and sell Pipeline Club membership
  • Hit key targets:
    • 10%+ membership close rate
    • 35 memberships in first 90 days

CRM & Process Execution

  • Log all interactions accurately in CRM systems
  • Follow structured scripts and workflows
  • Contribute to improving call processes and conversion systems

Preferred tools experience:

  • ServiceTitan
  • Other CRM and call management tools

Customer Experience & Escalation Handling

  • Handle escalations professionally and calmly
  • Maintain high customer satisfaction standards
  • Deliver consistent, high-quality phone experiences

Team Support & Optimization

  • Support offshore team members for consistency
  • Provide feedback to improve scripts, tools, and workflows
  • Adapt quickly to new systems and processes

What Success Looks Like

  • 85%+ call-to-booking conversion rate
  • 10%+ membership close rate
  • 35+ memberships sold in first 90 days
  • Accurate and clean CRM documentation
  • Strong customer satisfaction and call quality scores

What Makes You a Strong Fit

  • Confident, persuasive communicator on the phone
  • Strong at building rapport quickly
  • Comfortable balancing sales + service
  • Disciplined and reliable with performance targets
  • Able to work evenings and weekends
  • Thrive in fast-paced, call-driven environments

Requirements (Must-Have)

Experience

  • Proven experience in:
    • Inbound sales
    • Call center sales
    • Customer service with conversion targets

Core Skills

  • Strong conversion and closing ability
  • Excellent objection handling
  • CRM and call system experience
  • Clear, professional English communication

Nice to Have

  • Experience in:
    • Plumbing
    • HVAC
    • Home services
  • Familiarity with ServiceTitan
  • Membership or subscription sales experience

What a Typical Day Looks Like

  • Handle inbound calls throughout your shift
  • Understand customer issues and recommend services
  • Book appointments and present membership options
  • Log all interactions in CRM
  • Follow scripts and improve performance daily
  • Handle escalations professionally

In short:
You turn inbound calls into revenue + long-term customer relationships.

Key Metrics (KPIs)

  • Call-to-booking conversion rate (85% target)
  • Membership close rate (10%+)
  • Memberships sold (35 in first 90 days)
  • CRM accuracy and documentation
  • Customer satisfaction and call quality

Why This Role Stands Out

  • Clear, measurable performance targets
  • Direct impact on revenue growth
  • Structured scripts, systems, and coaching
  • Opportunity to grow into:
    • Sales leadership
    • Operations roles
    • Customer experience management

Interview Process

  • Initial Screening Call
  • Interview with Pavago Recruiter
  • Client Interview
  • Offer & Onboarding

Apply Now

If you can convert inbound calls, handle objections confidently, and deliver a strong customer experience, this role gives you a clear path to grow in sales and revenue operations.

Apply now and turn conversations into results.

Frequently Asked Questions

Is the salary disclosed for the Customer Sales Representative position at Pavago?
The salary for this Customer Sales Representative role at Pavago is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Sales Representative job at Pavago remote?
Yes, this Customer Sales Representative position at Pavago is remote, with team members based in Brazil, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Which team or department does the Customer Sales Representative at Pavago belong to?
This Customer Sales Representative position is part of the Candidate Sourcing department at Pavago. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Sales Representative position at Pavago?
Click the "Apply Now" button on this page. You will be redirected to Pavago's official application portal hosted on workable where you can submit your application directly.
When was the Customer Sales Representative job at Pavago posted?
This Customer Sales Representative position at Pavago was posted on Jun 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Sales Representative
Pavago
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