Customer Service Administrator
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Customer Service Administrator
U Value Insulation· Customer Service
About this role
U Value Insulation is an established international company, with over 40 years’ experience offering the building industry vast product choice combined with in-depth technical expertise. Distributing an extensive product catalogue for application across the full range of floor, wall and roof requirements, ensuring a one stop shop for all our client needs. We stock the very best brands & highest quality product ranges at competitive prices across thermal, acoustic and fire protection insulation products guaranteeing the widest choice and best value.
This role will be Office based in Dunshaughlin, Co Meath at our new Head Office.
About the Role
As a Customer Service Administrator, you'll be the first point of contact for our customers, ensuring enquiries are handled efficiently while supporting the day-to-day administration of the customer service function.
Key Responsibilities
- Respond to customer enquiries via phone, email and online channels in a professional and friendly manner.
- Process customer orders accurately and efficiently.
- Update and maintain customer records and databases.
- Coordinate with internal departments to ensure customer requirements are met.
- Resolve customer queries and complaints promptly, escalating where necessary.
- Coordinate with manufacturers, suppliers, operations and transport to ensure timely delivery of products and services to our customers.
- Monitor orders and provide customers with updates on delivery or service status.
- Support the wider team with administrative tasks as required.
We're looking for someone who has:
- A minimum of 2-3 experience in a customer service/administration role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with great attention to detail.
- The ability to prioritise tasks and work to deadlines.
- A positive, proactive attitude and a willingness to help others.
- Good IT skills, including Microsoft Office (Word, Excel and Outlook).
- Experience in the construction and/or building materials sector is beneficial.
- Experience using CRM or ERP systems would be an advantage, but not essential.
- Salary negotiable depending on experience
- 24 days annual leave
- Company pension scheme
- Health Care Cash Plan
- Group life cover
- Employee Assistance Program
- Bike to Work scheme
- Refer a Friend
- Month-end company lunch
- Social events throughout the year
- On-site parking
- Early finish on Fridays
Frequently Asked Questions
Is the salary disclosed for the Customer Service Administrator position at U Value Insulation?
The salary for this Customer Service Administrator role at U Value Insulation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Administrator position at U Value Insulation located?
This Customer Service Administrator role at U Value Insulation is based in Dunshaughlin, County Meath, Ireland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Administrator role at U Value Insulation full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Administrator role in the Customer Service department at U Value Insulation.
Which team or department does the Customer Service Administrator at U Value Insulation belong to?
This Customer Service Administrator position is part of the Customer Service department at U Value Insulation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Administrator position at U Value Insulation?
Click the "Apply Now" button on this page. You will be redirected to U Value Insulation's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Administrator job at U Value Insulation posted?
This Customer Service Administrator position at U Value Insulation was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Administrator
U Value Insulation
You'll be redirected to U Value Insulation's official application page on workable.