Customer Service Advisor
Together Housing
Customer Service Advisor
sgs· Sales, Customer Support
About this role
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.
SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management
Job Description
- Job Title: Customer Service Advisor
- Location: Ballybrit Industrial Estate
- Hours: Mon-Fri 9-5:30 (40p/w)
- Rate: €14.30p/h
Overview of the role
The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:
- Handle incoming customer calls and provide accurate information, support, or guidance
- Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
- Accurately update customer records and input data into internal systems
- Maintain high customer satisfaction by delivering a professional and courteous service
- Communicate effectively with internal departments to support efficient issue resolution
This is not a definitive list of duties.
Qualifications
The ideal candidate for this role is someone who has experience in Customer Service oriented roles.
The successful candidate should have the following qualifications and experience:
- Leaving certificate and/or FETAC 5 skills certificate
- At least 1 year of Customer Service Experience
- Excellent communication skills (verbal and written)
- Strong Computer Skills & general PC Proficiency
- Problem‑solving abilities
- Excellent communication and people skills are vital to this role
- Previous Contact Centre experience is an advantage but not essential
- Irish Speaker is an advantage
To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.
Additional Information
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
- Pension scheme + Life Assurance
- 22 Days Annual Leave (increasing with service) plus bank holidays
- Length of Service Awards
- Health & Wellbeing initiatives
- Bike to work & Taxsavers tickets for Rail/Bus/Luas
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Advisor position at sgs?
The salary for this Customer Service Advisor role at sgs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Advisor position at sgs located?
This Customer Service Advisor role at sgs is based in Galway, Galway, , Ireland, ie. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Advisor role at sgs full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Service Advisor role in the Sales, Customer Support department at sgs.
Which team or department does the Customer Service Advisor at sgs belong to?
This Customer Service Advisor position is part of the Sales, Customer Support department at sgs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Advisor position at sgs?
Click the "Apply Now" button on this page. You will be redirected to sgs's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Advisor job at sgs posted?
This Customer Service Advisor position at sgs was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Advisor
sgs
You'll be redirected to sgs's official application page on SmartRecruiters.