Customer Service Agent
newstel· NWT - Clients Customer Service
About this role
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Project-Based
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role
Provides professional and empathetic customer support through inbound voice interactions, resolving account, order, and service concerns while ensuring accurate documentation, SOP compliance, and adherence to quality and service standards.
💬 What You’ll Do
- Deliver excellent customer service through inbound voice interactions while assisting customers with their inquiries, concerns, and requests.
- Provide accurate and timely support for account-related concerns, troubleshooting, order processing, and other customer needs.
- Communicate professionally and empathetically to ensure a positive customer experience.
- Stay knowledgeable about company products, services, policies, and procedures to provide reliable information.
- Resolve customer concerns efficiently while meeting quality standards and service level agreements (SLAs).
- Accurately document and update customer information and interaction details in company systems.
- Follow established guidelines, workflows, and standard operating procedures (SOPs) to ensure consistent service delivery.
🎯 What You Bring
- Strong customer service orientation with excellent communication, empathy, and active listening skills.
- At least a High School Graduate (old curriculum), Senior High School Graduate, Associate/Vocational Graduate, or College Graduate.
- Previous customer service experience in BPO, call center, or other customer-facing roles is an advantage.
- Comfortable navigating computer systems, applications, and multiple tools.
- Strong English communication skills, both verbal and written.
- Ability to handle challenging customer interactions and provide effective solutions in a professional manner.
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at newstel?
The salary for this Customer Service Agent role at newstel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Agent job at newstel remote?
Yes, this Customer Service Agent position at newstel is remote, with team members based in Quezon City, Manila, Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Service Agent role at newstel full-time or part-time?
This is listed as a PH Project based Full time position. It is posted as a Customer Service Agent role in the NWT - Clients Customer Service department at newstel.
Which team or department does the Customer Service Agent at newstel belong to?
This Customer Service Agent position is part of the NWT - Clients Customer Service department at newstel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at newstel?
Click the "Apply Now" button on this page. You will be redirected to newstel's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Agent job at newstel posted?
This Customer Service Agent position at newstel was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
newstel
You'll be redirected to newstel's official application page on bamboohr.