Customer Service Agent - Multiple Shifts

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service.

At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you.

Available Shifts:

• Shift 1: 7:00 AM ET to 3:30 PM ET
• Shift 2: 12:00 PM ET to 8:30 PM ET
• Shift 3: 3:00 PM ET to 11:30 PM ET

Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available)

We have multiple openings available across all shifts, so whether you're an early riser or prefer evenings, we'd love to connect with you.

What You'll Do

• Provide information and process inquiries about accounts, products, and services.

• Troubleshoot technical issues related to computer, tablet, and cell phone applications.

• Handle inbound calls, real-time chat, emails, and make outgoing calls.

• Communicate special marketing offers to VIP customers.

• Offer feedback on service failures or customer feedback.

• Uphold customer confidentiality and promote what we value.

• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.

• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

• 0-2 years of inbound/support call center experience preferred.

• At least 21 years old with a High School diploma or equivalent experience; some college preferred.

• Flexibility with work schedule.

• Excellent written and verbal communication skills.

• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.

• Able to travel to the office for at least 50% of scheduled shifts.

• Must be camera-ready while working.

• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.

• Experienced with troubleshooting computers, smartphones, and tablets.

• Strong verbal, interpersonal, and written communication skills.

• Diligent with strong grammatical and typing/data entry skills.

• Able to work independently with initiative and discretion.

• Thrive in a fast-paced, dynamic environment while maintaining high customer service.

• Organized with excellent time-management skills.

• Previous technical support experience is an asset.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Pay Range

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.