Customer Service Associate
basspro
Customer Service Associate
expressgroup· Operations
About this role
NATURE AND SCOPE OF JOB
The Customer Service Associate is primarily responsible for the processing of inbound and outbound calls, scheduling appointments, and resolving scheduling issues.
START DATE
28th September, 2026
SHIFT DETAILS
5 Days per week (1 weekend day is included)
8:00 AM - 5:00 PM
10:00 AM - 7:00 PM
12:00 PM - 9:00 PM
SALARY
$100,000 - $115,000
DESCRIPTION OF DUTIES
- Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, and basic inquiries from customers, clients, and services.
- Properly document all internal and external systems and maintain a record of all events about each request.
- Act as a liaison between customers, clients, and service providers.
- Timely communication is provided to each internal department to address issues and/or complaints.
- Escalate issues per established procedures.
- Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, quality of communication, customer satisfaction, first-contact resolution, and attendance.
- Required to complete a customer service training course, which includes paid training for your first two weeks.
MINIMUM QUALIFICATION REQUIREMENTS:
- 5 successful passes or more at CSEC or equivalent.
- 1-2 years of experience in a similar role.
- Successful completion of a customer service qualification and training course.
CUSTOMER SERVICE ASSOCIATE SKILLS:
- Initiative
- Flexibility
- Reliability
- Teamwork
- Computer Skills
- Attention to Detail
- Time Management
- Customer/Client Focus
- Problem Solving/Analysis
- Communication Proficiency
- Ability to multitask and be flexible in a fast-paced environment.
- Excellent communication skills are needed.
Frequently Asked Questions
What is the salary for the Customer Service Associate role at expressgroup?
The listed salary for this Customer Service Associate position at expressgroup is USD 100K–115K. This is an Full Time role.
Where is the Customer Service Associate position at expressgroup located?
This Customer Service Associate role at expressgroup is based in Georgetown, n/a, Guyana. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Associate role at expressgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Associate role in the Operations department at expressgroup.
Which team or department does the Customer Service Associate at expressgroup belong to?
This Customer Service Associate position is part of the Operations department at expressgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate position at expressgroup?
Click the "Apply Now" button on this page. You will be redirected to expressgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Associate job at expressgroup posted?
This Customer Service Associate position at expressgroup was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate
expressgroup · 💰 USD 100K–115K
You'll be redirected to expressgroup's official application page on bamboohr.