Customer Service Associate II
allstate
Customer Service Associate II
allstate· Integon Services Co
About this role
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Job Description
The Customer Service Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service. This individual provides customers detailed information on their issue, de-escalates calls and processes complaints.Customer Service Representative
Join Integon, a certified Great Place to Work, and help customers feel supported, heard, and valued.
About Integon
Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most.
As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution.
About the Role
As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions.
This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.
What You’ll Do
Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
Answer incoming calls and provide clear guidance on existing policies.
Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
Review policy details, identify special circumstances, and provide accurate coverage information.
Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.
What You Bring
Required
High School Diploma or GED.
Advanced English and Spanish (fully bilingual).
Strong verbal and written communication skills.
Ability to multitask while navigating multiple systems.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Attention to detail and ability to follow structured procedures.
Preferred (Nice to Have)
Call center experience.
Insurance industry knowledge.
Why Integon
We offer rewards that support your wellbeing, your family, and your growth.
Compensation and Financial Benefits
Paid training.
Fully reported wages to IMSS and Infonavit.
Savings Fund.
Profit Sharing.
Weekly food vouchers.
Weekly payment schedule.
Life and burial insurance.
Wellbeing
Nine days of Paid Time Off (in addition to annual vacations).
Nine paid company holidays per year.
Marriage Leave.
Parental Leave.
Access to learning platforms for your professional development.
Employee referral program.
Discounts with partner establishments.
Monthly employee events and celebrations.
Workplace
On‑site parking.
On‑site wellness center.
On‑site coffee shop.
Gaming room.
Who Thrives Here
You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.
Apply Today
Start your career with a certified Great Place to Work and a team that values your growth, individuality, and success.
Skills
Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Associate II position at allstate?
The salary for this Customer Service Associate II role at allstate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Associate II job at allstate remote?
Yes, this Customer Service Associate II position at allstate is remote, with team members based in Mexico (Remote). You can work from home or anywhere in the supported regions.
Is the Customer Service Associate II role at allstate full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Associate II role in the Integon Services Co department at allstate.
Which team or department does the Customer Service Associate II at allstate belong to?
This Customer Service Associate II position is part of the Integon Services Co department at allstate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate II position at allstate?
Click the "Apply Now" button on this page. You will be redirected to allstate's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Associate II job at allstate posted?
This Customer Service Associate II position at allstate was posted on Aug 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate II
allstate
You'll be redirected to allstate's official application page on Workday.