Customer Service Coordinator
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Full Time
Customer Service Coordinator
jci· JLT Johnson Controls BE UK Limited
About this role
Bellshill, Scotland | Full-Time | Onsite
We are looking for a Service Coordinator to support our Industrial Refrigeration (IREF) division. You’ll play a key role in coordinating service operations, managing engineer schedules, and supporting customer delivery across maintenance, reactive, and project work.
What we offer
• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
What you’ll do:
• Coordinate engineer scheduling and manage utilisation
• Process timesheets and maintain planner systems
• Raise jobs (maintenance, quoted, and reactive works)
• Order parts and manage work-in-progress (WIP)
• Communicate with customers and obtain purchase orders
• Support invoicing, quotations, and KPI tracking
• Maintain training records and support compliance (EHS, FGAS)
What we’re looking for:
Must-Have:
• Strong organisational and prioritisation skills
• Customer-focused with excellent communication skills
• Ability to work independently in a fast-paced environment
• Proactive, positive, and team-oriented mindset
• Willingness to learn and adapt
Nice-to-Have:
• Experience in a similar service or engineering environment
• Technical knowledge or exposure to refrigeration systems
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry‑leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.
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Frequently Asked Questions
Is the salary disclosed for the Customer Service Coordinator position at jci?
The salary for this Customer Service Coordinator role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Coordinator position at jci located?
This Customer Service Coordinator role at jci is based in Bellshill-Lanarkshire-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Coordinator role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Coordinator role in the JLT Johnson Controls BE UK Limited department at jci.
Which team or department does the Customer Service Coordinator at jci belong to?
This Customer Service Coordinator position is part of the JLT Johnson Controls BE UK Limited department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Coordinator position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
Customer Service Coordinator
jci
You'll be redirected to jci's official application page on Workday.