Customer Service & Driver Support Advisor

• Are you looking to join a business that is focused on delivering world class customer service?
• Would you like to secure a position that can offer a "springboard" to other areas of the business, offering growth or development opportunities?
• Or maybe, you would like to join an organisation and team that thrive and work together, where culture is key?

If the answer is yes to any of the above, then an opportunity in our Driver Support team could be for you.

Why join us:

Apart from being able to offer a welcoming and friendly environment, where teamwork plays a part in our daily tasks, we are also proud to offer a very competitive benefits package to our employees (your wellbeing and development is important to us). Some of the top benefits include:

• Working Hours 37.5 per week Monday – Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation
• 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days
• Car Scheme following passing of probation.  Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation
• Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
• Annual bonus of up to 5% of salary based on business performance
• Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK

The Role:.

• As the first point of contact for our customers, you will assist with their queries and questions via both telephone and email, with live chat and WhatsApp being planned for the near future.  You will also receive the required training to enable you to confidently handle customer queries and produce, analyse reports.
• Above all, the aim is to offer world class service with every customer interaction. 

The Individual:

• To succeed in the role, you will need to be patient, empathetic, and passionate about communication. Putting yourself in our customers shoes you will advocate for them when necessary.

• Being naturally curious and confident, you will need to enjoy troubleshooting and investigating enabling you to resolve customers queries.

 Key Responsibilities:

• Working with multiple customers across the entire driver journey
• Handling queries into the helpdesk via phone, email and live chat and WhatsApp in the future
• Aim to resolve queries first time
• Build sustainable and trusted relationships through open and interactive communication
• Handle complaints, providing solutions and alternatives within agreed time limits to enable the best resolution
• Become an advocate of our products and services
• Review customer reporting, identifying and correcting errors or exceptions
• Update and maintain customer information within our CRM system
• Complete administration tasks, such as logging and posting fuel cards
• Identification and implementation of business and process improvements
• Go the extra mile to engage customers and fleet contacts

Essential:

• Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records.

This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services.