Customer Service Executive (Order Management)
LUXASIA· Supply Chain
About this role
Position Purpose:
Supporting the Supply Chain department to provide end-to-end customer care and order management support by ensuring the accurate and timely processing of sales orders, proactive management of customer enquiries and service issues, and effective collaboration with internal and external stakeholders. The role is responsible for maintaining service excellence, supporting operational continuity, and contributing to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.
Description of Duties:
- Process sales orders (SO) accurately and in a timely manner using various software systems.
- Proactively manage order processing and follow up through to successful delivery.
- Coordinate with both internal and external stakeholders on order-related issues, including Sales & Marketing, Buyers, and Warehouse teams.
- Engage with customers by responding to order and service-related enquiries, providing information on order status and potential service issues.
- Prepare order and service reports by collecting and analysing customer information.
- Resolve order or service issues by clarifying customer complaints, identifying the root cause, explaining possible solutions, or escalating the matter to the appropriate department or personnel. Follow up to ensure timely resolution.
- Process staff purchases and complimentary goods requests.
- Process credit notes or debit notes for orders with pricing discrepancies.
- Process return orders and follow up on all operational issues until closure.
- Ensure continuity of service through inter-departmental cross-training and follow-up support.
- Support improvement and enhancement projects assigned by management.
- Minimum 2 years of relevant experience in customer service or order processing
- Experience in SAP is an added advantage
- Proficient in Microsoft Office applications (Microsoft Excel) and ERP systems
- Strong coordination and problem-solving skills
- Good interpersonal and communication skills
- Good command of spoken and written English
- Strong numerical and analytical capabilities
- Able to work well under pressure and within tight schedules
Frequently Asked Questions
Is the salary disclosed for the Customer Service Executive (Order Management) position at LUXASIA?
The salary for this Customer Service Executive (Order Management) role at LUXASIA is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Executive (Order Management) position at LUXASIA located?
This Customer Service Executive (Order Management) role at LUXASIA is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Executive (Order Management) role at LUXASIA full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Executive (Order Management) role in the Supply Chain department at LUXASIA.
Which team or department does the Customer Service Executive (Order Management) at LUXASIA belong to?
This Customer Service Executive (Order Management) position is part of the Supply Chain department at LUXASIA. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Executive (Order Management) position at LUXASIA?
Click the "Apply Now" button on this page. You will be redirected to LUXASIA's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Executive (Order Management) job at LUXASIA posted?
This Customer Service Executive (Order Management) position at LUXASIA was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Executive (Order Management)
LUXASIA
You'll be redirected to LUXASIA's official application page on workable.