Key Accounts Manager - Hospital Accounts
getzhealthcare
Full Time
Customer Service Leader
getzhealthcare· Sales Operations
About this role
This role will lead the transformation of Getz Healthcare Philippines’ customer service function from a transactional, order-processing role into a strategic, customer-centric organization that delivers best-in-class experiences, strengthens customer loyalty, and drives business growth.
KEY RESPONSIBILITIES:
STRATEGIC RELATIONSHIP
- Define and execute a customer service vision aligned with Getz Healthcare’s mission and values, develop and implement a roadmap to transition from transactional support to proactive, value-driven customer engagement and champion customer-centric culture across the organization.
OPERATIONAL EXCELLENCE
- Establish and monitor service performance metrics (NPS, CSAT, response times, first-contact resolution, streamline processes, introduce automation, and leverage technology to improve efficiency and accuracy and ensure compliance with healthcare industry regulations and company policies.
TEAM DEVELOPMENT
- Build, mentor, and inspire a high-performing customer service team, introduce training programs on empathy, problem-solving, and consultative communication and foster accountability and continuous improvement.
CUSTOMER EXPERIENCE INNOVATION
- Implement best practices in customer journey mapping and experience design, collaborate with sales, supply chain, and technical teams to deliver seamless end-to-end service and introduce feedback loops to capture customer insights and drive improvements.
STAKEHOLDER ENGAGEMENT
- Act as the voice of the customer within the organization, partner with leadership to align customer service initiatives with business goals and represent Getz Healthcare Philippines in regional/global customer service forums.
QUALIFICATIONS:
- Bachelor’s Degree in Business, Healthcare Management, or related field. Master’s Degree, an added advantage.
- Minimum 8–10 years of customer service leadership experience, ideally in healthcare, pharmaceuticals, or related industries with proven track record of transforming customer service organizations into best-in-class operations.
- Strong knowledge of customer service technologies (CRM, ticketing systems, analytics tools) including extensive experience in change management and organizational transformation.
- Visionary leadership with the ability to inspire cultural change, Exceptional communication and interpersonal skills, analytical mindset with strong problem-solving abilities.
- Customer-first orientation with a passion for service excellence.
- Resilience and adaptability in a fast-paced, regulated industry.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Leader position at getzhealthcare?
The salary for this Customer Service Leader role at getzhealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Leader position at getzhealthcare located?
This Customer Service Leader role at getzhealthcare is based in Pasig, Luzon, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Leader role at getzhealthcare full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Leader role in the Sales Operations department at getzhealthcare.
Which team or department does the Customer Service Leader at getzhealthcare belong to?
This Customer Service Leader position is part of the Sales Operations department at getzhealthcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Leader position at getzhealthcare?
Click the "Apply Now" button on this page. You will be redirected to getzhealthcare's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Leader job at getzhealthcare posted?
This Customer Service Leader position at getzhealthcare was posted on Apr 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Leader
getzhealthcare
You'll be redirected to getzhealthcare's official application page on bamboohr.