Sales Enablement Coordinator
oldcastlebuildingenvelope
Customer Service Manager (Denver)
oldcastlebuildingenvelope· Customer Service
About this role
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You’ll Get to Do
The Customer Service Manager leads the customer support team to deliver exceptional service and ensure customer satisfaction across a fast-paced, high-volume market. This role involves developing service strategies suited to a bilingual, high-rowth customer base, managing daily operations, resolving escalated issues and driving continuous improvement.
This role is perfect for an individual with leadership and team development abilities, detail-oriented with excellent communication skills and comfortable navigating the pace of Denver's construction and glazing industry. A vital member of the OBE team, this is an opportunity to build a career with an industry leader in a top-tier growth market.
Job responsibilities include:
- Manage employees by communicating job expectations, coaching, counseling, reviewing and enforcing policies and procedures
- Handle escalated customer complaints and complex inquiries, including time-sensitive requests tied to hurricane-season and impact-glass project deadlines
- Monitor KPI's such as response time, resolution rate and customer satisfaction
- Conduct training sessions and performance evaluations
- Collaborate with various teams including sales and operations, including local branch and regional leadership
- Prepare reports for senior leadership on service metrics and trends
- Serve as a key point of contact for contractor, architect and builder network, supporting the region's ongoing commercial construction demand
What We Are Looking For
We know great candidates come from all kinds of backgrounds. If you don’t check every box below, we’d still love to hear from you.
- 5+ years of experience in customer service, with 2+ years in a leadership role in a manufacturing environment, building solutions preferred
- Proficiency in CRM platforms and support software
- Ability to win respect and influence at all levels of the organization and stakeholders
- Bilingual (English/Spanish) proficiency strongly preferred
- Strong analytical, data-driven decision-making skills; familiarity with KPI dashboards & performance analytics
Position Pay Range
$75,000—$105,000 USD
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.
Frequently Asked Questions
What is the salary for the Customer Service Manager (Denver) role at oldcastlebuildingenvelope?
The listed salary for this Customer Service Manager (Denver) position at oldcastlebuildingenvelope is USD 75K–105K. This is an full-time role.
Where is the Customer Service Manager (Denver) position at oldcastlebuildingenvelope located?
This Customer Service Manager (Denver) role at oldcastlebuildingenvelope is based in Denver, CO. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Manager (Denver) at oldcastlebuildingenvelope belong to?
This Customer Service Manager (Denver) position is part of the Customer Service department at oldcastlebuildingenvelope. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Manager (Denver) position at oldcastlebuildingenvelope?
Click the "Apply Now" button on this page. You will be redirected to oldcastlebuildingenvelope's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Manager (Denver) job at oldcastlebuildingenvelope posted?
This Customer Service Manager (Denver) position at oldcastlebuildingenvelope was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Manager (Denver)
oldcastlebuildingenvelope · 💰 USD 75K–105K
You'll be redirected to oldcastlebuildingenvelope's official application page on Greenhouse.