Customer Service Representative

Company Description

Coleto Brands is a dynamic collective of brands united by a commitment to enhancing spaces through design and functionality. Headlined by its flagship brands, Kichler and Progress Lighting, Coleto Brands provides residential lighting fixtures across key categories, including interior and exterior decorative lighting, bath/vanity, architectural systems and downlights, ceiling fans and landscape. Visit www.coletobrands.com.

Job Description

Coleto Brands, parent Company of Progress Lighting and Kichler, is seeking to fill a DC Customer Service Representative position at our Progress Lighting – Jefferson, GA location for 1st Shift (6:00 AM - 2:30PM), Monday through Friday, overtime as needed. The ideal candidate is detail oriented, customer-focused, and highly organized.

This position requires strong communication skills, problem-solving abilities, and knowledge of distribution center logistics. If you’re looking for a hands-on opportunity where your warehouse experience makes a difference, we’d love to hear from you!

Duties and Responsibilities:

• Generate, distribute and track daily operational reports to support the Operations team.
• Communicate with key Customer Service Managers & Supervisors to resolve transportation and shipment issues, while maintaining daily communication with customer service teams to address order-related inquiries.
• Support the maintenance of a safe and secure shipping office environment for both associates and visitors.
• Ensure the shipping office remains a clean, organized, and safe workspace for all team members.
• Manage open order tracking, repick workflows, and expedited order reporting to support timely and accurate fulfillment.
• Additional duties as assigned.

Qualifications

Skills and Experience:

• Strong written, verbal, and interpersonal communication skills
• Proven time management skills; work overtime as needed to meet deadlines
• Computer experience in Microsoft Excel is desired
• Knowledge of SAP WMS preferred
• High Attention to detail
• Strong independent worker
• Self-starter, able to work with minimal supervision
• Ability to manage multiple tasks and deadlines
• A minimum of (2) years of distribution experience in warehousing, shipping and receiving processes, procedures and systems

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Additional Information

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Coleto Brands LLC, its divisions, subsidiaries and affiliates (collectively “Coleto Brands” or the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Coleto Brands is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English and Spanish

E-Verify Right to Work Poster: English, Spanish