Customer Service Representative
airliquidehr
Customer Service Representative
thomsonreuters· AUS002 Thomson Reuters (Professional) Australia Ltd
About this role
Customer Service Representative
Are you a customer-focused professional with a passion for helping clients succeed? We're looking for an experienced Customer Service Representative to join our growing support team at Thomson Reuters. In this role, you'll provide expert product knowledge and exceptional support to our diverse customer base across Australia.
You'll be the voice of customer success, guiding clients through complex product setups, answering product-related questions, and acting as a trusted advisor. This is an opportunity to make a real impact by directly contributing to client satisfaction and business growth.
About the Role
In this opportunity as a Customer Service Representative, you will:
- Assist customers with questions about company, trust, SMSF setup and various other related topics
- Help with product navigation
- Answer phone calls, emails and processing web forms in a timely manner, adhering to the Service Level Agreements (SLA) & consistently meet/exceed team OKRs
- Liaise with product teams to provide customer feedback for improvements
- Log, track, update and resolve all service requests from customers in the service management system.
- Provide proactive and timely progress and status updates to clients.
- Contribute to a positive business relationship with customers.
- Act as a subject matter expert (SME) on our products.
About You
You’re a fit for the role of Customer Service Representative, if you have the following required qualifications:
- 3+ years in a customer call center or customer service environment
- Experience in a customer-facing role
- Strong communication and interpersonal skills
- Ability to learn complex product knowledge quickly
- Proficiency with CRM systems and service management tools (training provided)
- Excellent organizational and time management skills
#LI-SC1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at thomsonreuters?
The salary for this Customer Service Representative role at thomsonreuters is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at thomsonreuters located?
This Customer Service Representative role at thomsonreuters is based in Australia, Pyrmont, New South Wales. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at thomsonreuters full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the AUS002 Thomson Reuters (Professional) Australia Ltd department at thomsonreuters.
Which team or department does the Customer Service Representative at thomsonreuters belong to?
This Customer Service Representative position is part of the AUS002 Thomson Reuters (Professional) Australia Ltd department at thomsonreuters. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at thomsonreuters?
Click the "Apply Now" button on this page. You will be redirected to thomsonreuters's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at thomsonreuters posted?
This Customer Service Representative position at thomsonreuters was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
thomsonreuters
You'll be redirected to thomsonreuters's official application page on Workday.