Customer Service Representative

johnsonbrothers· Johnson Brothers of Indiana
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📍 Indianapolis, INFull time
Full timeJohnson Brothers of Indiana

About this role

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

  • Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.

  • Assisting customers with questions regarding order status, pricing, and shipping issues.

  • Accurate data entry of customer orders.

  • Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.

  • Answering telephone and utilizing the switchboard to transfer calls as needed.

  • Assist the team as needed and be able to backup other jobs during vacations and illness.

 

Job Requirements:

  • 2 year Business related degree (preferred).

  • Excellent written and verbal communication skills with professional telephone etiquette

  • Resolution driven and customer service oriented

  • Ability to multi-task and meet deadlines in a fast paced, high volume environment.

  • Detail oriented with strong organization skills.

  • Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful

  • Perform wide variety of administrative duties as assigned

  • Local candidates preferred (no relocation package available)

Worker Sub-Type:

Regular

Time Type:

Full time

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at johnsonbrothers?
The salary for this Customer Service Representative role at johnsonbrothers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at johnsonbrothers located?
This Customer Service Representative role at johnsonbrothers is based in Indianapolis, IN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at johnsonbrothers full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Johnson Brothers of Indiana department at johnsonbrothers.
Which team or department does the Customer Service Representative at johnsonbrothers belong to?
This Customer Service Representative position is part of the Johnson Brothers of Indiana department at johnsonbrothers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at johnsonbrothers?
Click the "Apply Now" button on this page. You will be redirected to johnsonbrothers's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at johnsonbrothers posted?
This Customer Service Representative position at johnsonbrothers was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
johnsonbrothers
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