Customer Service Representative
airliquidehr
Customer Service Representative
CSN Collision· CSN Leggett's
About this role
Primary Objectives of the Role
- Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.
- Invoice, Payment & Claims Processing: Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.
- Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing
- Document & System Management: Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.
- Vehicle & Courtesy Car Handling: Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.
- Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements.
- Customer Experience & Compliance: Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.
- General Office Support: Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.
Qualifications, Experience and other requirements:
- 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.
- 3 to 5 years of experience, automotive parts experience is preferred
- Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.
- Valid Driver’s license
- Dental care
- Extended health care
- Life insurance
- Paid time off
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at CSN Collision?
The salary for this Customer Service Representative role at CSN Collision is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at CSN Collision located?
This Customer Service Representative role at CSN Collision is based in Orangeville, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at CSN Collision full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the CSN Leggett's department at CSN Collision.
Which team or department does the Customer Service Representative at CSN Collision belong to?
This Customer Service Representative position is part of the CSN Leggett's department at CSN Collision. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at CSN Collision?
Click the "Apply Now" button on this page. You will be redirected to CSN Collision's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at CSN Collision posted?
This Customer Service Representative position at CSN Collision was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
CSN Collision
You'll be redirected to CSN Collision's official application page on workable.