Customer Service Representative

Overview

Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.  

This is more than just a call center job, it’s an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.  

Responsibilities

What You Will Do: 

As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.  

Your day to day will include:  

• Billing questions and payment support 

• Starting or stopping utility services 

• Account updates and service requests 

• Troubleshooting customer concerns 

• Providing clear, professional, and empathetic support 

• Navigating multiple systems and tools to find solutions quickly 

Qualifications

What You Will Bring: 

We are looking for dependable, positive people who are ready to learn and succeed.  

Successful candidates have:  

• Strong communication and customer service skills 

• Ability to stay calm and professional during challenging conversations 

• Comfort navigating multiple computer systems and applications 

• Critical thinking and problem-solving skills  

• Basic math skills for billing, balances, and payment related questions 

• Experience using basic Excel functions, including search tools and filters  

• Strong attention to detail  

• Ability to multitask and stay organized in a fast-paced environment 
• A team-oriented mindset and strong work ethic

Eligible States 

This role is currently limited to candidates residing in: 

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.  

Must have: 

• 18+ years of age with a High School diploma or equivalent 

• Private, distraction free workspace (not a shared/common area of the home) 

• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) 

• Must remain on camera during working hours 

Why Join ibex? 

• Supportive leadership and collaborative teams 

• Coaching, recognition programs, and real career growth opportunities  

• Positive, performance driven culture 

• Work from home  

• Paid training 

• 401k, Health, dental, and vision benefits 

• PTO, referral bonuses and employee discounts 

• Free cell phone for all employees!  

• Childcare assistance programs 

Ready to Get Started? Apply today and start building your future with ibex!