Customer Service Representative
airliquidehr
Customer Service Representative
expeditors· Administration
About this role
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operating system
- Track and trace shipments as required
- Utilize Process Monitors and Workflows on daily basis
- Ensure timely movement and delivery of freight to customers
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure accurate and timely client invoicing
- Interact with our customers in arranging their shipments, exceeding customer service expectations
- Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency
- Ensure all customers' standard operating procedures are followed and updated
- Meet KPI standards, as per the company procedures
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
- Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
- Understanding of transportation documentation and terms is a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Strong desire to learn
- Good computer skills (Excel, Word, PowerPoint)
- Fluent in English - Bilingual Spanish preferred
- Must be able to pass TSA background check
Additional Information
Pay range for this position is $22-$24/hr
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Frequently Asked Questions
What is the salary for the Customer Service Representative role at expeditors?
The listed salary for this Customer Service Representative position at expeditors is USD 22–24. This is an Full time role.
Where is the Customer Service Representative position at expeditors located?
This Customer Service Representative role at expeditors is based in CA, San Diego, San Diego, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Administration department at expeditors.
Which team or department does the Customer Service Representative at expeditors belong to?
This Customer Service Representative position is part of the Administration department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at expeditors posted?
This Customer Service Representative position at expeditors was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
expeditors · 💰 USD 22–24
You'll be redirected to expeditors's official application page on SmartRecruiters.