Customer Service Representative
sbmmanagement
Customer Service Representative
Pollo Regio· Office
About this role
Pollo Regio Corporate Office is looking out for a team member in Customer Service who has an excellent customer service experience via email, online chat, social media, and phone. The Representative should be professional and customer friendly. The ideal candidate will be a team player who will be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality.
- Any college coursework or 2 years equivalent customer service experience
- Familiarity with MS Windows and Office applications.
- Being the front lines on the phones, email, webchat and our web form for customer inquiries.
- Ability to multi-task in a fast-paced environment.
- Strong written and verbal communication skills
- Highly motivated self-starter
- Bilingual (Spanish)
- Familiarity with Hootsuite and Review Trackers (strongly preferred but not required)
Responsibilities
- Analytical - Collects and researches data and help prepare weekly reports.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Full-Time Position (Hourly rate starting at $16)
- Medical, Dental, Vision and Life Insurance
- 401(K) with a company match
- Opportunities for Career Development and Growth
- Vacation Days, Floating Holidays
- Thanksgiving and Christmas Day Holidays
- Employee food discount at stores
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Pollo Regio?
The salary for this Customer Service Representative role at Pollo Regio is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Pollo Regio located?
This Customer Service Representative role at Pollo Regio is based in Grand Prairie, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Pollo Regio full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Office department at Pollo Regio.
Which team or department does the Customer Service Representative at Pollo Regio belong to?
This Customer Service Representative position is part of the Office department at Pollo Regio. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Pollo Regio?
Click the "Apply Now" button on this page. You will be redirected to Pollo Regio's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Pollo Regio posted?
This Customer Service Representative position at Pollo Regio was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Pollo Regio
You'll be redirected to Pollo Regio's official application page on workable.