Customer Service Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Job Summary

We are seeking a motivated Customer Service Representative to engage with customers, understand their needs, and provide professional product and service recommendations. This role is ideal for individuals who enjoy building relationships, solving problems, and supporting customer satisfaction and sales growth.

Responsibilities

• Welcome and engage with customers in a friendly and professional manner.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly and confidently.
• Assist customers with questions and provide timely solutions.
• Support sales opportunities through customer interactions and follow-ups.
• Build and maintain positive customer relationships.
• Follow up with prospective and existing customers to support retention.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve customer service and sales objectives.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, confident, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.

Additional Information

• Competitive salary of $47,000 – $52,000 per year.
• Full-time position with opportunities for professional development.
• Career growth and advancement opportunities.
• Training and development to strengthen marketing and business skills.
• Collaborative and supportive team environment.
• Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
• Exposure to multiple areas of marketing and business operations.
• Opportunity to take on greater responsibilities as you grow within the company