Customer Service Representative - Customs Brokerage

Company Description

• We recruit, train, and retain the very best logistics and technical experts the world over.
• We love to promote from within—more than 50 percent of our staff of more than 18,000 employees has been at Expeditors for five years or more.
• Our high retention rate is influenced our philosophy that our people are our greatest asset, we pride ourselves in hiring for attitude and training for skill.

For more information on the company, please visit our website: 

https://www.expeditors.com/careers

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Custom files and reporting
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer’s instructions and expectations.
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Ensure compliance at all times to regulations

• Support process improvement initiatives by analyzing workflows, identifying gaps, and recommending efficiency improvements
• Participate in AI and automation initiatives, such as:
  • Identifying repetitive or manual tasks suitable for automation
  • Supporting AI‑enabled tools (e.g., reporting automation, workflow optimization, data analysis support)
• Help document standard operating procedures (SOPs) and process changes
• Analyze trends and performance data to support leadership decision‑making
• Collaborate with cross‑functional teams across the branch to support operational initiatives
• Provide analytical, documentation, and administrative support as needed

Qualifications

• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Strong interest in data analytics, AI, automation, and process improvement
• Intermediate to advanced Microsoft Excel skills (data analysis, formulas, pivot tables)
• Familiarity with data visualization or analytics tools (e.g., Power BI, Excel, Co-Pilot, etc) is a plus
• Analytical mindset with strong attention to detail
• Ability to multi‑task, prioritize, and stay organized in a fast‑paced environment
• Proactive, curious, and eager to learn new technologies
• Strong written, verbal, and interpersonal communication skills
• Comfortable working independently and collaboratively in a professional environment

Additional Information

The pay range is $23.50- $25.00/hour.

Expeditors offers excellent benefits

• We offer a position for 40 hours a week (fulltime).
• You will be part of a professional/international, open, enthusiastic team and environment.
• You will receive a personalized development plan with a diversity of training methods.
• There will be career opportunities within the company (local, regional and globally).
• There is an option to take part of our Employee Stock Purchase Plan.
• We offer a diverse benefit package.