Customer Service Representative (Remote)

Job Duties

• You will take inbound calls, gathering essential information from callers while working from the comfort of your home.
• You will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior.
• In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.
• All equipment and setup needs will be provided to you. 

Skills Required

• Excellent communication skills, both verbal and written.
• Positive attitude, friendly, and knows how to listen. 
• Punctual and reliable.
• Understands how to navigate a computer and has great typing skills.
• Willing to perform and be held to a high standard. Carries the mindset of continual improvement. 

Compensation & Benefits

• Pay starts at $14.00/ hour. An additional $1.50/ hour is paid for any hours fulfilled during the weekend. Additional pay will be considered for anyone applying with call center experience. 
• Health benefits are available after 30 days of employment. 
• The company pays 70% of monthly medical premiums, including medical, dental, and vision plans.
• We offer a 3% company match retirement plan.
• We pay 100% of a company-sponsored life insurance policy.
• Vacation/ leave time accrual begins at 90 days of employment. 

Scheduling & Availability Requirements 

• Able to work one day every weekend and four days during the week every week. Candidates being considered need to commit to being avaialble everyday Sunday through Thursday or Tuesday through Saturday OR both days every other weekend.  
• Able to commit to working 6-8 hours per day between the hours of 7:00 am to 11:00 pm (10 and 12-hour shifts also available). 
  • Minimum availability timeframe is 12 hours. This allows us to schedule you in 6-8-hour shifts within that timeframe based on fluctuating call volume and seasonal changes. 
• We are also looking for candidates that can work split shifts. Split shifts will be 3-4 hours in the morning and back on from late afternoon to early evening. 
• Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week. 
• Part-time staff will typically work 12-24 hours weekly, filling 4-8 hours shifts 3-4 days a week. 
• Training typically takes 2-3 weeks to complete. Shifts will typically be from 10:00 am to 4:00 pm during the week, with weekend shifts ranging in time. Weekday shifts may deviate 1-2 hours in start/ end time.

About ASuperior 

• ASuperior is an answering service headquartered in Madison, GA serving various accounts and industries all across the country.
• ASuperior is only hiring Georgia residents. 
• In its simplest form, we take inbound calls, record, and relay messages, and handle after-hours communication needs for businesses nationwide.  
• We are and have been a family-owned business since 1976. 
• We keep our work environment clean and up-to-date with functioning equipment.
• We appreciate our team members and prioritize our staff. 
• We are a fun, engaging, and positive work environment-focused company. 
  

Remote & Location Requirements 

• Internet download speeds of 100 Mbps and upload speeds of 10 Mbps.  
• Have the ability to connect the computer equipment directly to the router (wi-fi is not an option).
• Have an enclosed private space where you can only be seen and heard. 
• Have a quiet work environment with no background noise. 

Application Instructions

• Step 1-Complete the online application. 
• Step 2: Complete a telephone audition by calling 770-785-2524, entering code 7, and leaving us a voicemail. This is you leaving some basic information on a voicemail line so we can hear how you sound on the phone. Instructions will be given when you call. The audition line, like us, is open 24/7/365. 

***ASuperior Contact Center does require candidates to complete a background check and drug screen prior to being hired for employment.