Customer Service Specialist

bbf: is one of the leading and fastest growing companies in the property market in Cyprus and Greece. We offer a wide range of services to our clients, including property sales, rentals, property management, construction, and other related services. At current, bbf: is expanding the internal team, and we are looking for a Customer Service Specialist to join bbf: care, our property management and client services division. 

We are looking for a proactive and customer-oriented person who will serve as the key point of contact between property owners, tenants, internal departments, ensuring that all requests are handled promptly, efficiently, and to a high standard. This position is ideal for someone who enjoys organizing processes, a multitasking environment, and is passionate about delivering an excellent customer experience.

Location : Limassol

Reporting to : Client Relations Executive

Main Tasks include:

• Receive and process incoming phone calls, emails, and messages from clients.
• Register and manage client requests in the CRM system and task management platform.
• Track open requests, monitor deadlines, and ensure timely follow-up until completion.
• Monitor overdue requests, analyze the reasons for delays, and coordinate corrective actions.
• Keep clients informed about the status and progress of their requests.
• Escalate urgent or complex issues to the appropriate internal departments.
• Maintain accurate client records and request history in the CRM system.

Requirements for the position:

Essential:

• 2–4 years of experience in Customer Service, Hospitality, Property Management, or a similar role.
• Fluent English and Russian (both written and spoken); Greek - Advantage.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Experience working with CRM systems or ticketing/service request management systems.
• Proficient in Microsoft Office applications.

Preferred Qualifications:

• Experience in property management or real estate development.
• Experience working with Service Level Agreements (SLAs) and customer service performance metrics.
• Experience coordinating activities across multiple departments.

What We Offer:

• Opportunity to work on high-profile real estate developments in Cyprus.
• 13th Salary & an established bonus system.
• Supportive in-house environment.

At bbf: our values shape everything we do.

We are sharp in our thinking, creative in our approach, and emotionally intelligent in how we connect with others. Our team is known for being reliable and consistently energetic, bringing passion and precision to every project.

These values guide our culture, drive our decisions, and define what it means to be part of bbf: