Customer Service Specialist
sutherland
Customer Service Specialist
nebius· Customer Support
About this role
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About the role
We are looking for a detail-oriented specialist to handle a distinct category of customer requests that require process precision, regulatory awareness, and strong written communication — rather than deep technical expertise. This includes GDPR and data protection requests, billing and financial inquiries, and financial operations workflows.
The role operates with high ownership and autonomy: you manage your queue end-to-end, own the accuracy of every response, and ensure compliance with internal processes and regulatory requirements.
Responsibilities
• Process GDPR and data subject requests (DSR): account deletion, data export, opt-out, identity verification, and associated documentation.
• Handle billing and financial inquiries: invoice retrieval, payment method issues, billing disputes, and charge reconciliation.
• Manage financial operations workflows: process approvals, escalate anomalies, and maintain accurate records in internal systems.
• Provide basic technical support for account access, console navigation, and common onboarding tasks — escalating deeper issues to support engineers.
• Maintain Jira queues with accurate categorisation, priority, and SLA tracking.
• Build and maintain Jira filters and dashboards for queue visibility and reporting.
• Identify recurring request patterns and flag candidates for automation or self-service.
Requirements
• Experience in customer support, L1 support, or operations — preferably in a SaaS or cloud environment.
• Proficiency with Jira, including filter and dashboard creation.
• Strong attention to detail and comfort working within defined processes.
• Ability to work independently with minimal supervision.
• Proactive mindset: flags gaps, proposes improvements, doesn't wait to be told.
• Strong written English.
Nice to have
• Experience handling GDPR or data subject requests.
• Background in financial operations or billing in a SaaS company.
• Familiarity with CLI tools or basic command-line navigation.
• Experience working alongside engineering or automation teams.
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist position at nebius?
The salary for this Customer Service Specialist role at nebius is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at nebius located?
This Customer Service Specialist role at nebius is based in Amsterdam, Netherlands. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Specialist at nebius belong to?
This Customer Service Specialist position is part of the Customer Support department at nebius. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at nebius?
Click the "Apply Now" button on this page. You will be redirected to nebius's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Specialist job at nebius posted?
This Customer Service Specialist position at nebius was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
nebius
You'll be redirected to nebius's official application page on Greenhouse.