Customer Service Specialist
Nuclera
Full time
Customer Service Specialist
suitsupply· Customer Operations
About this role
Suitsupply is always pushing the boundaries of customer service, aiming to deliver the highest standards of care to our customers globally. As part of our dynamic Customer Service team, you’ll be at the heart of this mission—resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you're eager to learn, and excited to contribute to a fast-growing company, we’d love to hear from you!
What you will do:
- Communicate with international customers via WhatsApp, chat, email, and phone
- Provide personalized advice on size, fit, and style to enhance each customer’s journey
- Manage order-related questions, deliveries, and returns in a structured, accurate way
- Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates
- Represent Suitsupply with a professional, helpful tone - every time
Who you are:
- Experience in a customer-facing or support role, ideally in a fast-paced or digital environment
- Tech-comfortable: you're confident using customer service platforms or learning new tools quickly
- A strong communicator who writes clearly, listens actively, and adapts to customer tone
- Curious and have with a growth mindset - you take feedback and run with it
- Accountable and proactive - you take ownership and follow through with care
- Fluent in English; Dutch or French is a strong plus
- Able to work 5 days a week on-site
- Flexible availability including nights and weekends
What you will get:
- Take charge of every customer interaction. Lean on your team for coaching when you need it, but keep things moving by handling routine issues independently
- Opportunity to make an impact, be part of a fast-growing, entrepreneurial company that takes customer satisfaction seriously while disrupting men's tailoring
- Growth, we value your potential and will support your development and learning journey
- Be part of a high-performing team that pairs serious dedication with genuine camaraderie - supporting one another every step of the way
- 40% discount on all Suitsupply products
- Compensation: We offer a competitive salary of €39000 - €48000 annually, and is dependent on a candidate's relevant skills and experience.
Frequently Asked Questions
What is the salary for the Customer Service Specialist role at suitsupply?
The listed salary for this Customer Service Specialist position at suitsupply is EUR 39K–48K. This is an full-time role.
Where is the Customer Service Specialist position at suitsupply located?
This Customer Service Specialist role at suitsupply is based in Amsterdam, North Holland, The Netherlands. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Specialist at suitsupply belong to?
This Customer Service Specialist position is part of the Customer Operations department at suitsupply. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at suitsupply?
Click the "Apply Now" button on this page. You will be redirected to suitsupply's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Specialist job at suitsupply posted?
This Customer Service Specialist position at suitsupply was posted on Oct 28, 2024. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
suitsupply · 💰 EUR 39K–48K
You'll be redirected to suitsupply's official application page on Greenhouse.