Customer Service Specialist
stewart
RemoteFull timeUSD 37K–59K
View & Apply →Customer Service Specialist
10xgenomics· 7010 Commercial Admin
About this role
As a Customer Service Specialist, you are more than an order processor; you are a vital link in our global mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technologies reach customers and distributors worldwide with precision and speed. Your work directly impacts our ability to support life-changing research by providing a seamless, high-performance experience for the scientific community.
This role is remote, 100% work from home
What you will be doing-
Order Management
- Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (SFDC)
- Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA
- Manage order modifications, cancellations, and backlog (or backorder communication)
- Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability
Returns & Logistics
- Initiate and track RMA (Return Merchandise Authorization) requests through resolution
- Coordinate with 3PLs and logistics partners on shipment exceptions and delivery escalations
- Keep customers and sales informed through the process
Customer & Data Governance
- Enter and maintain customer master data (ship-to, bill-to, contact records) with accuracy
- Support new customer onboarding and account setup in collaboration with Sales, Finance, legal
Cross-Functional Coordination
- Partner with Sales to resolve pricing discrepancies, special terms, and account-level escalations
- Liaise with Finance on credit holds, billing issues, and payment term questions
- Collaborate with Operations, Supply Chain, Product Management on product availability and new product introductions and end of life
Salary range - 186,600- 252,400 MXN
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About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.
We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.
Please be aware of recruitment scams impersonating 10x Genomics. All recruiting communication will come from email addresses @10xgenomics.com. We also want to encourage you to apply to 10x Genomics positions directly on our careers site, Careers.10xgenomics.com or from reputable third party sites, such as LinkedIn or Indeed. We will never request payment or sensitive personal information during the recruiting process.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist position at 10xgenomics?
The salary for this Customer Service Specialist role at 10xgenomics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Specialist job at 10xgenomics remote?
Yes, this Customer Service Specialist position at 10xgenomics is remote, with team members based in Mexico (Remote). You can work from home or anywhere in the supported regions.
Which team or department does the Customer Service Specialist at 10xgenomics belong to?
This Customer Service Specialist position is part of the 7010 Commercial Admin department at 10xgenomics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at 10xgenomics?
Click the "Apply Now" button on this page. You will be redirected to 10xgenomics's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Specialist job at 10xgenomics posted?
This Customer Service Specialist position at 10xgenomics was posted on Jul 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
10xgenomics
You'll be redirected to 10xgenomics's official application page on Greenhouse.