Customer Service Supervisor
About this role
The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring the delivery of high-quality service, achieving customer satisfaction, monitoring team performance, and ensuring compliance with company policies, procedures, and service standards.
Key Responsibilities
- Supervise the daily activities of the customer service team and assign tasks effectively.
- Monitor and evaluate team performance using Key Performance Indicators (KPIs).
- Train, coach, and develop customer service representatives to enhance their skills and performance.
- Handle escalated customer complaints and ensure timely and effective resolution.
- Ensure compliance with company policies, procedures, and customer service standards.
- Prepare and submit regular performance and operational reports to management.
- Provide ongoing feedback and performance coaching to team members.
- Coordinate with other departments to resolve customer issues and improve the customer experience.
- Manage staff schedules, attendance, and leave to maintain adequate service coverage.
- Identify opportunities for process improvements and implement best practices to enhance service quality.
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- First Contact Resolution (FCR)
- Service Level Agreement (SLA) Compliance
- Average Response and Resolution Time
- Quality Assurance (QA) Scores
- Team Productivity and Performance Achievement
Frequently Asked Questions
Is the salary disclosed for the Customer Service Supervisor position at Alkaffary Group?
The salary for this Customer Service Supervisor role at Alkaffary Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Supervisor position at Alkaffary Group located?
This Customer Service Supervisor role at Alkaffary Group is based in Riyadh, Ar Riyāḍ, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Supervisor role at Alkaffary Group full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Supervisor role at Alkaffary Group.
How do I apply for the Customer Service Supervisor position at Alkaffary Group?
Click the "Apply Now" button on this page. You will be redirected to Alkaffary Group's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Supervisor job at Alkaffary Group posted?
This Customer Service Supervisor position at Alkaffary Group was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Supervisor
Alkaffary Group
You'll be redirected to Alkaffary Group's official application page on workable.