Saw Operator
greif
Customer Service Supervisor - Iberia Team Lead
greif· Greif Packaging Spain S.L.
About this role
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034576 Customer Service Supervisor - Iberia Team Lead (Open)Job Description:
We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach.
Key responsibilities
Lead and supervise the daily work of the Customer Service team (5-7 direct reports)
Ensure service quality, operational efficiency, and compliance with internal procedures
Manage escalated customer issues and support effective resolution
Communicate pricing, product information, delivery dates, and order updates to customers
Collaborate with sales, planning, shipping, and other internal departments
Prepare reports and identify opportunities for process improvement
Train, coach, and support team members to drive performance and engagement
Experience and Education
Experience in customer service, administrative coordination, or commercial support
Proven track record in team leadership and people management
Professional degree required, Bachelor’s degree is a plus
Fluency in Spanish and high proficiency in English is a must
Portuguese is a plus
Skills and Knowledge
Strong customer relationship management skills
Good supervision, planning, and problem-solving abilities
High level of initiative and proactivity
Excellent communication and interpersonal skills
Ability to work collaboratively and motivate others
Advanced knowledge of Microsoft Office
Experience with ERP systems (Infor LN knowledge is a plus)
#LI-CB1
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Compensation Range:
The pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between40,000.00 to45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.Benefits Statement:
Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
Frequently Asked Questions
What is the salary for the Customer Service Supervisor - Iberia Team Lead role at greif?
The listed salary for this Customer Service Supervisor - Iberia Team Lead position at greif is EUR 34K–58K. This is an Full time role.
Where is the Customer Service Supervisor - Iberia Team Lead position at greif located?
This Customer Service Supervisor - Iberia Team Lead role at greif is based in Martorell-ESP. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Supervisor - Iberia Team Lead role at greif full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Supervisor - Iberia Team Lead role in the Greif Packaging Spain S.L. department at greif.
Which team or department does the Customer Service Supervisor - Iberia Team Lead at greif belong to?
This Customer Service Supervisor - Iberia Team Lead position is part of the Greif Packaging Spain S.L. department at greif. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Supervisor - Iberia Team Lead position at greif?
Click the "Apply Now" button on this page. You will be redirected to greif's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Supervisor - Iberia Team Lead job at greif posted?
This Customer Service Supervisor - Iberia Team Lead position at greif was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Supervisor - Iberia Team Lead
greif · 💰 EUR 34K–58K
You'll be redirected to greif's official application page on Workday.