Customer Service & Supply Chain Officer

Company Description

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

Job Description

A) Supply Chain:

•Demand Planning: Develops demand forecasts by analysing historical data, market trends, forecast by sales, and customer insights to support supply planning and align supply with customer demand

•Inventory and Supply Planning: Plans inventory, replenishment and supply to balance customer demand with product availability, including inventory optimization, purchasing planning, replenishment, supply balancing and supplier coordination to ensure continuity of supply

•Inbound Logistics: Manages the physical movement of goods, including transportation, shipping, and customs, to ensure products replenishment in time for servicing customers current and future forecasted demands

B) Customer Care:

•Sales Admin: Manages the end to end customer order lifecycle, including quotations, order entry, validation, scheduling, changes, delivery coordination, returns and customer communication related with orders

•Outbound Logistics: Manages the physical movement of goods from warehouse to customer location and manages all the necessary process compliance, documentation, customer coordination and communication

Qualifications

• Degree holder of Business Administration, Logistics related aspects.
• 8+ years relevant experiences
• Computer literacy.
• Good command of spoken and written English.
• A good team player, effective communication and interpersonal skills and able to work with people from diverse culture
• Responsible, well organized with a strong work ethic and positive attitude
• Highly self-motivated individual who can work independently and with minimal supervision
• Able to manage multi-tasks, with ability to prioritize different objectives and meet tight timelines.
• Strong PC skills especially MS WORD, EXCEL, POWERPOINT, SALESFORCE, PowerBI and familiar with MS Outlook and Office Applications.
• ERP knowledge (e.g. Oracle/SAP) is a PLUS

Additional Information

Please mention your current and expected salary and notice period in the CV.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.