Customer Specialist

Customer Specialist

Part-Time, Non-Exempt

Hourly Range: $18–$20/hour (based on experience)

In-Person

Boise, Idaho, United States

Company Description

Are you someone who thrives on organization, enjoys working with people, and can adapt as systems and processes evolve? Lee Pesky Learning Center (LPLC) is seeking a detail-oriented and customer-focused Office Coordinator to serve as the first point of contact for our organization.

LPLC is a leader in education nonprofits, providing evaluation, academic intervention, and academic coaching to individuals facing obstacles to learning. Since 1997, we have empowered thousands of learners, families, and educators.

This role is essential to creating a welcoming, organized, and efficient environment for clients, families, and staff, especially as we transition and enhance our internal systems and technology.

Why Join Us?

• Impactful Work: Support life-changing educational programs and services.
• Team Environment: Collaborate with dedicated professionals who care deeply about their work.

• Growth Opportunity: Help shape and improve systems to improve client experience

• Flexibility: Enjoy part-time hours that allow for work-life balance.
• Commitment to Excellence. Be part of a respected nonprofit with a long history of success and reputation for excellence and professionalism. We improve the lives of learners, educators, and the communities we support.

Position Overview

The Customer Specialist plays a key role in daily operations and client experience. This position requires strong attention to detail, the ability to manage multiple priorities, and a willingness to learn and adapt as systems evolve.

 
Principal Duties and Responsibilities

Front Desk & Client Support

• Serve as the first point of contact—greet clients, families, and visitors with warmth and professionalism
• Answer phones, manage inquiries, and route communications appropriately
• Support a welcoming and calm environment for clients and staff

Administrative & Operational Support

• Assist with scheduling, confirmations, and calendar coordination
• Maintain accurate records, files, and data entry across systems
• Support billing, payments, and basic financial tracking
• Help maintain organized office systems and workflows

Technology & Systems Support

• Utilize and navigate multiple systems (scheduling, CRM, billing, etc.)
• Support team members with basic IT troubleshooting and systems equipment use
• Demonstrate openness to learning new tools and improving processes

Office Coordination

• Manage office supplies and vendor coordination
• Maintain shared spaces and overall office organization
• Support internal communication and team coordination

What We’re Looking For

• Highly detail-oriented with strong organization skills
• Comfortable managing multiple tasks and shifting priorities
• Strong customer service mindset with a friendly, professional demeanor
• Technology skills (Microsoft Office required; experience with databases/CRMs a plus)
• Adaptability and openness to change, especially during system transitions
• Strong communication and problem-solving skills
• Innovative thinking will be a value

Minimum Qualifications

• 1 year or more office or administrative experience (nonprofit experience a plus)
• High school diploma or equivalent (some college preferred)
• Strong organization and time management skills
• Proficiency with MS Office (Word, Excel, Outlook) and ability to learn new software quickly
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
• Reliability, attention to detail, and a friendly, professional demeanor

Compensation

• Hourly wage based on experience, education, and skills
• Flexible part-time schedule
• Generous paid time off and paid holidays
• Positive and supportive work environment where your ideas are valued

Lee Pesky Learning Center is an equal opportunity employer committed to diversity at all levels.